Tag Archives: principles

Social Media Refresher: Online Video Now Essential

video

Early Bird Booking Deadline tomorrow – SAVE $100 on our new SOCIAL MEDIA REFRESHER 2016 online training course. http://bit.ly/socialmediarefresher.
 
Social media is an ever-changing environment and unless you’re involved on a day to day basis you’re unlikely to stay up-to-date with the latest developments in the medium. So we’ve devised this social media refresher course to capture the latest developments across the expanding world of social media marketing.

WHO WILL BENEFIT FROM THIS ONLINE TRAINING COURSE?

Any marketer, business owner or executive who is already familiar with the principles and practice of Social Media Marketing but needs an update on the latest developments in the medium.

WHAT’S IN THE SOCIAL MEDIA REFRESHER COURSE?

The course covers:

Lesson One: Latest Social Media Updates: Facebook

Lesson Two: WhatsApp, Messenger and other Messaging Apps

Lesson Three: Streaming Video: Facebook Live, Periscope, Meerkat

Lesson Four: Pictures: Snapchat, Instagram, Pinterest

Lesson Five: Social Media Advertising

Lesson Six: Community Management and Influencer Marketing

Lesson Seven: Tools & Tips, Twitter & LinkedIn

MORE INFORMATION

Full course details are available from http://bit.ly/socialmediarefresher

Marketing Insights publication – Download Free

marketing-insights-nz

Marketing Insights is a new publication collecting advice and opinion from leading NZ marketing professionals, supplemented by information drawn from elsewhere and interpreted from a Kiwi business perspective.

This is a content marketing project, featuring sponsored contributions covering key topics that will have a continuing impact on NZ marketers, today and tomorrow.

Our content ranges from statistics to creativity, from strategic planning to effective briefing. You’ll note a strong focus on matters digital, an inevitability as online achieves new dominance.

We haven’t abandoned off-line marketing however—our topics also include Trade Shows, Sponsorships and of course timeless marketing principles and practices that are relevant whatever the environment.

Grab your free copy NOW – just click here.

7 Obvious Signs That Your Organisation Needs Social Media Training

Time and again, we’ve seen that Social Media amplifies – sometimes for good, too often for bad or worse. Say something stupid in social media and there’s a better than even chance that the whole world will find out about it, far sooner than you think.

There’s really only one solution (and even that’s not guaranteed): learn what you should and shouldn’t say on Facebook, Twitter, Google Plus, LinkedIn and all those other social networks. Get some training before it’s too late.

So how do you know if you need social media training?

If your organisation exhibits any of these classic errors.

7 Obvious Signs That Your Organisation Needs Social Media Training

Social Media Warning Signs

Get yourself social media training fast if your business makes any of these mistakes:

1. Asking open-ended questions (and then ignoring the responses)

2. Getting into an argument and insulting your customers and followers

It was the customer service disaster heard around the Internet. An Arizona restaurateur, fed up after years of negative online reviews and an embarrassing appearance on a reality television show, posted a social media rant laced with salty language and angry, uppercase letters that quickly went viral, to the delight of people who love a good Internet meltdown.

Amy & The Cakes #fail

 

3. Not replying to questions and comments on your social media platforms.

Too many brands simply ignore what’s being said to them, with entirely predictable results. This graph from SocialBakers shows which industries are the best (and worst) at responding:

social media responses by industry

 

4. All you talk about in social media is yourself

Only 10% of what you talk about in social media should be yourself and your own products or services. The rest of your discussions should be about things that matter to your followers. Don’t be like this Donut shop, constantly posting meaningless pictures of donuts and drinks to an audience that couldn’t care less (3416 followers but less than a dozen likes per image).

donut posts that nobody cares about

 

5. Nobody’s talking about you

As you may have heard, Facebook is dialing back its organic reach. What that means, in a nutshell, is that even if someone likes your Facebook brand page, it’s most unlikely that they will see your posts in their newsfeed. That means, to all intents and purposes, that you’re invisible to your followers — unless (a) you promote your posts to them; or (b) you write posts that are sufficiently interesting and engaging that they get shared by the few that do see them (and thus get out to a wider audience).

The Star Wars page on Facebook, for example, despite 11 million followers, was only averaging around 15,000 weekly talks — until May the Fourth (“be with you”), when interest surged and more than a quarter of a million people found Star Wars worth talking about again on Facebook.

May the Fourth Be With You

 

6. Everybody’s talking about you (but not in a good way)

Justine Sacco, head of public relations for UK media giant IAC, flew towards Africa in December 2013, blissfully unaware of the uproar caused by her final tweet before boarding her 12-hour flight.

Justine Sacco

Even though Ms Sacco had a mere 200 followers, the tweet went viral even while she was flying. Her tweet was universally condemned as racist, resulting in the hashtag #HasJustineLandedYet trending worldwide. Unsurprisingly, Ms Sacco lost her job, her former employer apologised profusely and several AIDS charities received donations from appalled twitterati.

 

7. You post too often (or too seldom)

How often should you post to your social networks? That depends on (a) your networks; and (b) your followers.

If you’re posting to Twitter, for example, and reaching out to a business audience, then posting (variations on the same information) at three-hour intervals during the business day is acceptable — very few will see more than one post, given the transient nature of Twitter.

On the other hand, posting to a consumer audience via Facebook should be less frequent, because posts are likely to linger more there. Take a look at your Facebook page Insights data (via your Page Manager dashboard) and view “When Your Fans Are Online” (under “Posts”).

when your fans are online

Post perhaps twice a day, at times that coincide with most of your fans being online.

fans online

 

Once you realise you need Social Media Training

We would be remiss if we didn’t point you to our range of social media courses: overview here.

  • If you want a comprehensive overview of Social Media Marketing, its principles and its practices, start here
  • If you want a rundown of the latest developments, check out our Advanced Social Media Marketing course here
  • If you want to market your business on Facebook but don’t know how, our Complete Facebook Marketing course is the place to start
  • If you’re already active on Facebook but think you could be doing it better, our Facebook Accelerator course could be the one for you
  • If you operate in the B2B space, we strongly recommend you learn How To Use LinkedIn Effectively
  • If you plan to use social media but won’t be hands-on yourself, you should take a look at our course covering How To Prepare An Effective Social Media Brief

LinkedIn Adds Showcase Pages

LinkedIn continues to work on expanding its revenue potential beyond the recruitment industry, an evolution which we encourage and support — in our view, LinkedIn offers far, far more than just a place to strut your stuff in front of prospective employers.

In this latest development, announced earlier this week, LinkedIn has added a new facility to its Company pages — the ability to add up to 10 free Showcase Pages which (as the name suggests) allow companies to showcase specific products and services.

Yes, you can already have separate product or service pages linked to your Company page, but these new Showcase pages offer two significantly different features:

  1. Showcase pages attract their own individual followings — they do not inherit any followers from their parent Company pages. For some, that may seem like a negative (“you mean, I’ve put all this effort into building up a following for my company page, now I have to do the same for each individual Showcase page?”), but the reality is that if you provide several products or services that appeal to different target markets, then each product/service can have its own Showcase page with its followers.For example, we’ve just launched a new Mobile Marketing course (details here, if you’re interested: http://mobilemarketing.ac.nz/ecourses), which may not appeal to the same people who are interested in our Social Media or eCommerce courses. We can now encourage those interested in Mobile Marketing to follow our new Mobile Marketing showcase page on LinkedIn.
    .
  2. Showcase pages have their own Status Update facility. This is the key element that makes Showcase pages worthwhile — you can now post updates specific to an individual product or service (or even topic), and only reach those people who are interested in that topic.Using our Mobile Marketing example again: we can now post mobile-related updates to our Mobile Marketing showcase page followers, without bothering those interested only in social media.

So how do you create Showcase pages?

Glad you asked. First, you must be an Administrator of a Company Page, because all Showcase pages are linked to Company pages.

Secondly, note that the Showcase pages are rolling out around the world this week, so the facility may not be enabled on your page yet (if not, check back again in a day or so).

With those caveats out of the way, head to your Company page — and in particular to the “Edit” button on the right hand side of your Company page. You’ll find the “Create a Showcase page” option at the bottom of the accompanying dropdown menu:

showcase1

Select that option.

You’ll be prompted to create a title for your Showcase page, and also (optionally) to add Administrators:

showcase2

A couple of points to note on page title creation:

  • The words you choose for your title will also become the permalink for your Showcase page (for example, our selected words above meant that the address for our new page is http://www.linkedin.com/company/the-principles-&-practice-of-mobile-marketing). This has the usual implications for being found in the LinkedIn search engine and via Google, so choose carefully. (NB: LinkedIn advise that they’re not currently offering customizable URLs for Showcase pages, but are exploring the opportunity have this feature available in the future. )
  • The title words you choose will also appear over your main image, so shorter is better (we went back and shortened our title once we’d seen what happened to our image). However, if you want to benefit from the longer title in the search engines, you can always edit your title later, as we did.

Next, you’ll be taken to the main Edit page, for you to add:

  • a main image (LinkedIn calls it a “hero” image) — this image is not currently clickable
  • a short description (at least 75 characters but no more than 200 characters in total)
  • a small logo and an even smaller square logo
  • a website URL where Showcase page visitors can go for more information

showcase3

If you think this is minimalist, so do we. Still, the main point of this page is to serve as a rallying point for tightly-targeted updates, so don’t be too perturbed that you can’t include very much on your Showcase pages.

Here are the specs for the images:

  • Hero Image: Minimum 974 x 330 pixels. PNG, JPEG, or GIF. Maximum file size 2 MB. You can crop your image once it’s uploaded.
  • Logo: 100 x 60 pixels. Image will be resized to fit.
  • Square logo: 50 x 50 pixels. Image will be resized to fit.

The process for uploading images is simple enough: click on “Add Image” and follow the instructions, cropping your image as necessary.

showcase4

Do the same for the logos (which will show up in your updates and search results).

showcase5

Add in the URL for the website page related to this specific product. You can also choose an industry category for this page (which need not be the same as the category of your Company page) and decide whether or not to display other Showcase pages related to your company.

showcase6

Once you’ve finished filling out all these details, click on “Publish” and check out the results:

showcase7

As we said, minimalist. But it’s what you do next that counts:

  1. Start creating highly-targeted status updates
  2. Invite relevant LinkedIn contacts to follow you

Got it? Good. Then start creating those Showcase pages. Just remember, though: only create pages that you can feed with highly-targeted content, otherwise you’re just wasting your time.

How To Brief A Social Media Consultant

how to brief a social media consultant

So you’ve decided to start promoting your business in Social Media — and, to make the task easier, you’ve decided to hire a social media consultant. But how do you brief him or her? And how will you know if he or she is doing a good job?

The Challenges When You Use A Social Media Consultant

The whole social media phenomenon simply didn’t exist when many of today’s Kiwi business owners learnt the marketing ropes. As a result, there’s a significant lack of knowledge amongst business owners — and it certainly seems to be age-related.

According to a recent MYOB Business Monitor (November 2012):

  • just 12% of business owners over 60 years old are using social media in their business
  • 20% of business owners who are Baby Boomers are making use of social media
  • 21% of Gen X business owners have adopted social media for their business
  • 42% of Gen Y business owners have gone social

With Kiwi consumers overwhelmingly adopting social media (95% of them went to a social media site in the last month), businesses really have little choice but to get involved with the medium, even if it is through the use of a social media consultant. But it is essential to give them an effective brief.

What your Social Media Consultant needs to know

Your brief to your social media consultant should give them meaningful guidance on these seven questions:

  1. Who are you trying to reach?

    As with any marketing, an effective social media brief starts by identifying your target market. Understanding the target audience’s age, gender, location, interests, activities and passions will have direct bearing on both the content of any social media campaign and the networks your social media consultant opts to use.

  2. What are you trying to achieve through social media?

    For some businesses, the objective of any marketing (no matter the media channel) is simply to make sales. For those operations, the social media consultant might recommend Facebook Offers or Gifts or similar sales tools. On the other hand, you might be aiming to build a customer support channel; to achieve that, your social media guru might suggest a significant devotion of time and resources to Twitter. Or perhaps you want to generate leads, or improve your brand’s reputation.

    Whatever your business objectives within social media, you need to specify them upfront to ensure that your consultant is on the same page.

  3. What is your Brand Personality?

    Whoever is speaking to your prospects and customers through social media needs to reflect the brand personality and style of your business.

    An organisation that prides itself on friendly, homespun advice to anyone who walks through the front door needs to adopt exactly the same tone on Facebook. If you wish to be perceived as a thought leader in your industry, then your LinkedIn posts need to take the same proactive, well-informed approach.

    On the other hand, if your staff are not happy outside their carefully-protected comfort zone, you don’t want your social media consultant to be outspoken on Twitter.

  4. What resources can your organisation devote to social media?

    You may think that by outsourcing to a social media consultant, you’re avoiding getting bogged down. The reality is otherwise: social media is a direct conduit  between your organisation and your prospects and customers.

    As such, it touches on every aspect of your organisation: marketing, sales, PR, customer service, logistics, the lot. Even if it’s the social media consultant’s fingers on the keyboard, he or she needs to be able to draw information and answers from, and supply follow-up requests to, every part of your business.

  5. What related topics are of interest to your prospects and customers?

    An effective social media presence is not simply about you and your brands — your followers will quickly abandon you if every message you post is about your organisation. At the same time, your social media consultant must post information that is relevant to your customers/prospects and related at least tangentially to your business.

    A food company, for example, can talk about recipes (not only those featuring their products) or about last night’s TV chef surprise or ask followers for tales of their worst cooking disaster. Similarly, an engineering business might post about the engineering challenges of the proposed 501-day trip to Mars and back, or about new technologies that will impact on Kiwi businesses in the next five years. Posting about upcoming concerts is unlikely to be relevant to any business but music labels, concert promoters and ticketing agencies.

  6. What key products and events do you want to promote (and how)?

    Social media isn’t purely non-commercial, of course, so you will want to brief your social media consultant to post stories about your products and your organisation, of course. The secret, however, is in exactly HOW you go about planning those posts.

    Consumers who like brands in social media do so because either (a) they do actually like the brand (they’re fans); (b) they want discounts and deals; and/or (c) they want to hear about new products and services. Actually, if they want to hear about the new stuff, they want to be first to know — and they won’t bother sharing stale news with their friends and acquaintances.

    So if you want your messages to have a chance of being shared, you need to brief your social media expert to first start building anticipation ahead of a new product announcement; and then leak the news in social media ahead of the traditional channels. Think about it this way: if you were a big fan of X, wouldn’t you simply die to get inside knowledge ahead of the crowd?

  7. How is your social media consultant going to be measured?

    Managers and financial controllers are now starting to ask tough questions about Return on Investment and whether social media really delivers value for the time and money involved. If you’re going to outsource to a social media consultant, you need to set some benchmarks against which his or her efforts can be evaluated. The presentation below by Olivier Blanchard provides some smart suggestions which can form a great starting point for measuring that social media performance.

In Summary

Outsourcing your social media can be a good idea — provided that you provide an effective and comprehensive brief that can make your social media marketing achieve tangible outcomes.

Credits: content for this article is largely drawn from our online training courses “Preparing an Effective Social Media Brief” and “The Principles and Practice of Social Media Marketing