Tag Archives: process

Were Your Posts Just Banned By Facebook?

banned-by-facebook

Late last week, Facebook gave businesses the bad news:

Overtly promotional posts will no longer be shown to page followers, beginning in January 2015.

Exactly what types of posts are banned? Here’s what Facebook specified:

  1. Posts that solely push people to buy a product or install an app
  2. Posts that push people to enter promotions and sweepstakes with no real context
  3. Posts that reuse the exact same content from ads

Facebook gave some hypothetical examples of undesirable posts, but here are just a few of the millions of real Facebook page posts that would seem to fall foul of Facebook’s new rules.

Posts that only talk about products you should buy:

banned-post-1

Or contests you can enter:

contents

 

And even big brands have Facebook page posts unlikely to survive the January 2015 promotional massacre:

uniqlo

Those 762 people who like the above post? They’re going to be out of luck, when January rolls around. They won’t see the Uniqlo promotional posts in their newsfeeds, so they won’t know about the deals.

The Continuing Push Towards Zero Facebook Engagement

This move by Facebook is just the latest step in the social network’s efforts to:

  • reduce unwanted clutter on users’ Facebook newsfeeds
  • drive down the reach of brands’ Facebook page posts (towards zero)

From a user-centric point of view, Facebook’s motives are not merely practical but praise-worthy. As Facebook notes, “our goal with News Feed has always been to show people the things they want to see. When people see content that’s relevant to them, they’re more likely to be engaged with News Feed”.

From the point of view of businesses, however, Facebook’s moves are typically not viewed in such a benign fashion.

As re/code notes, it’s “likely going to anger brands in the process, many of whom spent years building up a following for this very purpose. Why would Coca-Cola pay Facebook to promote one of its posts when it already has 90 million users following its updates?”

Facebook’s own guidelines for business pages spell out the social giant’s thinking:

Publicize exclusive discounts and promotions with ads
If you’re looking to inspire more purchases from your posts, create Facebook Ads with special discounts or promotions.

  • Use link ads to drive people to your site, and include special codes they can use at checkout
  • Drive urgency with a time prompt like “free shipping, this weekend only” or “12 hour flash sale”
  • Promote only products or services you think your audience is most interested in
  • Advertise end-of-year contests and giveaways to drive customer loyalty and sales

In other words, if you want to use Facebook to actually sell stuff, you can now expect to have to PAY.

Overcoming Facebook Frustration & Reaching Your Followers

So what should you do? Simply abandon your carefully-constructed Facebook presence? Or pay every time to reach your followers?

In our Facebook online training courses (Facebook Accelerator and the Complete Facebook Marketing course), we tackle the issue head-on, and recommend that you:

  • use Graph Search to learn more about your followers and the sort of content that will interest them
  • identify the types of posts that your followers are most likely to share
  • create more of those types of posts
  • create posts in styles and formats that encourage more engagement
  • identify when your followers are most likely to be active on Facebook
  • publish your posts at those times
  • post more frequently than in the past
  • pay to promote the best of your posts to your followers
  • bump evergreen popular content
  • aim to drive Last Actor engagement as much as possible
  • crunch your numbers regularly to see exactly how well you’re doing (and whether or not you’re fulfilling your potential)
  • use Facebook advertising to drive Facebook users to your website

 

Free Report on Facebook Advertising

If you want to sell anything through Facebook, it’s time to face the grim reality:

you’re simply going to have to pay to promote your products, through Facebook Advertising.

A word of warning, however: if you don’t know what you’re doing, it’s easy to burn through a lot of money fast, with minimal results.

To help, we’ve put together a special FREE report on getting started with Facebook Advertising.

 

GSWFB-cover-cropped-3D

This free report will tell you the 5 essential tips you simply MUST KNOW before you start advertising on Facebook.

So go ahead — grab your FREE copy right now!

Just click here for your free report.

 

 

How Social Media Monitoring Can Improve Your Sales

By now, most marketers understand that it’s a good idea to monitor what’s being said about you in social media, for self-protection at least. How can you know if your brand or company is being trashed online, so that you can take appropriate remedial action, if you’re not listening?

Now an article from Contently highlights some of the other ways in which Social Media Monitoring can directly help your business:

What happens when a minor TV character get major social attention? In the digital age, how do you take advantage of it and adjust? That was the challenge faced by BET [Television] Network’s Being Mary Jane.

The show’s Twitter analysis showed that an unexpected character was emerging as a fan favourite: Avery, the wife scorned by the affair between Mary Jane and her husband. It was too late to reshoot the series, but the fans’ love forced BET to rethink its social media strategy and the way it was promoting the show.

It all began around the time the series premiered in January 2013. JP Lespinasse, BET’s senior director of social media, got a shiny new toy: Adobe Social, a social media management and analytics tool that he began using to monitor the chatter around Being Mary Jane.

Two shows into the eight-episode series, an intriguing insight emerged. While of course the romantically challenged Mary Jane herself got the most attention, the Twitter analysis showed that Avery garnered the next highest number of mentions.

“The next step was, let’s see where we can begin to amp up our coverage of Avery from a content perspective,” Lespinasse recalls. BET recut some of its broadcast commercials to feature Avery more. They also gave her more visibility on the show’s website and digital promotions, and recruited the actress who plays Mary Jane, Robinne Lee, to live tweet the episodes that featured her character.

When the social media staff used their human brains to parse the social media chatter, they gleaned another useful insight into just why Avery appealed so much to the audience. “There were a lot of people quoting her,” Lespinasse says. “The stuff that made Avery resonate was the stuff that came out of her mouth. So, not only do we want to feature her generally, we want to feature what she’s saying.”

So how did the BET social media team glean these insights? They began their social listening program two weeks before the premiere. Then, every morning after the show aired, they’d peruse the analytics. They also produced weekly reports charting the total audience against social media mentions.

Most of us don’t have TV shows in our product portfolio, but any brand promoting its wares to a public audience (whether B2C or B2B) should have a social media monitoring strategy that reports on what’s being said about the brand online.

By actively listening, you can identify any problems and concerns, of course, but the monitoring process can also highlight:

  • product features that particularly appeal to your customers
  • unexpected uses for your product that might create future opportunities
  • category problems that consumers have but that your product could solve

In the latter case, social media monitoring provider Infoglutton gives an example of how monitoring can improve product design:

We ran InfoGlutton to monitor problems people are expressing about espresso machines. Here’s two mentions we found out today on Twitter:

espresso

Joe Hall, writing at SearchEngineLand, provides a useful protocol for turning social media monitoring into effective new product design:

funnel

Recommended Monitoring Tools

So how can you listen effectively without the process taking up too much time? At a minimum, you should:

  • Sign yourself up to Google Alerts for your company name, products, executives or brand terms so that you’re alerted by email whenever your name pops up online. To do so, enter your search terms and select to receive updates as they happen.

    alerts
    Choose “As-it-happens” and “All results”

  • Check Twitter for chatter about your company or brand. Use tools like TweetBeep or Twitter Search to monitor conversations about your company in real-time.
  • Get email notifications for specific search phrases on Facebook through Hyperalerts.
  • (B2B) Join a few LinkedIn groups to which your key customers and prospects belong. Search for questions or comments that you or members of your company can address.
  • Get yourself up to speed with RSS readers and use Feedly to check Flickr, Delicious, Digg and others

Is OTT Messaging The New Social?

We’ve all become increasingly familiar with the tragic tales of people going for a job, standing for a public position or simply claiming to be off sick, only to be outed by their Facebook posts which reveal their failings, sins and indiscretions to the world.

We live in increasingly glass houses, where our lives are (in the finest tradition of The Truman Show) broadcast live to the world. Even if we avoid posting selfies in flagrante delicto, we can still end up tagged in photos that unflatter us. In the process of sharing stuff with our friends, we’re more and more likely to end up sharing with Google and its few billion acquaintances as well.

We’ve tended to view this is as an inevitable social transition, as the archaic notion of privacy is abandoned in favour of an always-connected “what happens in Vegas … now stays online forever” transparency paradigm. Yes, today’s employers may tut-tut and refuse to hire those whose indiscretions are blatantly displayed online; but tomorrow’s employers, their own failings similarly emblazoned across social networks, are likely to be more tolerant (or so we hope).

What we’re now seeing, however, is a move away from open social networks to the closed user spaces of OTT* messaging applications, especially amongst teens and young adults who are tired of leaving a digital trail which can be seen by parents and employers and by which they can be judged.

* These messaging applications are called OTT (Over The Top), to indicate that they sit on top of the mobile infrastructure, using internet data connectivity rather than the cellular messaging facility, usually at a much lower pricepoint

The move to OTT messaging is problematic for marketers, however, for several reasons:

1. No Clear Leaders

As ReadWrite notes:

“The messaging landscape is fragmented. Teenagers are ditching social media to chat on services like WhatsApp, Snapchat, WeChat and KakaoTalk. Apps like Kik, Line and Tango are other popular SMS replacements, [along with] Google Hangouts, Facebook Messenger, GroupMe and Skype.”

2. Advertising May Not Be Welcome

It doesn’t help that service providers such as WhatsApp are saying they don’t want to include advertising:

The people at WhatsApp say explicitly that they “are not fans of advertising.” Because of this, “WhatsApp is currently ad-free and we hope to keep it that way forever.” Are you listening, every other company? Because this is what users want.

Mainstream OTT messaging providers such as Facebook Messenger and Google Hangouts will be more sympathetic to marketers’ needs — but first they need to capture a significant market share.

3. Messaging Platforms Are Aiming To Keep Those Eyeballs Engaged

As always in the mobile space, the Asian markets demonstrate the future of OTT messaging platforms. According to BGR:

Mobile apps linked to messaging services are taking over the two most important Asian app markets, Japan and Korea. Today, nine out of the ten biggest revenue generators on South Korea’s Google Play app chart are Kakao apps. It is effectively becoming impossible to launch a major hit in the Korean app market unless you use Kakao’s messaging app as your platform. This in turn means that everyone interested in mobile apps is using Kakao. The messaging app has turned into the dominant platform for game distribution. LINE’s role in Japan is not quite as strong, but games for this messaging app regularly hold about half of the positions in Japan’s top-10 iPhone and Android app revenue charts.

… Time spent on messaging apps is exploding even in markets where games linked to these platforms have not yet taken off. According to The Hindu, people in India now spend 27 minutes per day on chat apps, up from 7 minutes just two years earlier. Many of the most populous countries in the world — China, India, Japan, Korea — have now fallen in thrall of the messaging apps. Their share of the daily leisure time of consumers is rapidly expanding. This will inevitably give messaging app vendors a golden chance to turn into content delivery companies. And to stage a serious offensive against Facebook, Twitter and Google.

Second, revenue growth generated by games linked to messaging apps is unearthly. LINE is now generating 67% revenue growth — between quarters, not annually. China’s WeChat is already on a big, global marketing binge, which has helped it boost its presence dramatically from Italy to Nigeria over the past summer.

Finally, one of the hottest app industry topics in Tokyo [at the Japan Game Show in September 2013] was the expansion of content services that we are about to witness. Over the next year, a rapidly expanding selection of comics, videos and music will start flowing to users of WeChat, LINE and Kakao.

4. OTT Messaging Is Taking Over from SMS

OTT Messaging isn’t only competing with Social Media, of course — it’s also taking on good old SMS text messaging, and (according to an April 2013 study by Informa) it’s already won. Business Insider reports that 41 billion OTT messages are now exchanged every day, compared with 19.5 billion SMS messages.

A late-2012 white paper by McKinsey highlights the key drivers of OTT adoption:

  • Technology Readiness, in the form of 3G or 4G networks; and penetration of smartphones
  • Cost Incentives, with SMS too expensive relative to data charges
  • Social Propensity, particularly driven by smartphone adoption amongst teens and young adults
  • Market share of specific OTT messaging applications

Here’s how those triggers drove adoption in South Korea and the Netherlands, according to McKinsey :

ott-triggers

Do most of these triggers apply in New Zealand? Indeed they do.

5. Blink And You’ll Miss It

As if the proliferation of messaging platforms was not enough to worry about in itself, we’re now seeing the development of content that, like SnapChat, self-destructs. Forbes reports:

[Ephemeral apps, such as, in this example, Frankly, work like this:] send a message, and your recipient will initially see a box of blurred text. Once they tap it, a set timer counts down the seconds till the message has been deleted; sent to the digital afterlife. Chat windows, for the most part, thus stand empty at all times. Each time someone sends a text, they can also tap a black “x” afterwards to take it back, in case they change their mind. The idea is that the sender is always in control.

“Maybe, just as the rise of big data and government surveillance and privacy concerns and the over-curated self images on Facebook, people are saying, ‘I miss the days when I could have a private conversation,’” says Frankly founder Steve Chung. “‘Maybe I’m not saying anything bad, but you and I sit down in a coffee shop and we remember what we remember. When we leave, we don’t have reams of paper that recorded it all.’”

The question then isn’t if people want their messages deleted — plenty seem perfectly happy to keep reams of recorded texts — but whether they want more control over what is recorded.

Other ephemeral messaging services include such little-known names as Wickr, Blink, Gryphn, Ansa, SecretInk and Tiger Text. They’re fighting for market share in a still-developing arena, responding to consumer demand for a little more privacy.

Your messages probably still aren’t safe from the likes of the GCSB, Julian Assange or Edward Snowdon, but at least your boss shouldn’t be able to read them without your permission.

PS We cover OTT Messaging in detail in our new Mobile Marketing course

LinkedIn Adds Showcase Pages

LinkedIn continues to work on expanding its revenue potential beyond the recruitment industry, an evolution which we encourage and support — in our view, LinkedIn offers far, far more than just a place to strut your stuff in front of prospective employers.

In this latest development, announced earlier this week, LinkedIn has added a new facility to its Company pages — the ability to add up to 10 free Showcase Pages which (as the name suggests) allow companies to showcase specific products and services.

Yes, you can already have separate product or service pages linked to your Company page, but these new Showcase pages offer two significantly different features:

  1. Showcase pages attract their own individual followings — they do not inherit any followers from their parent Company pages. For some, that may seem like a negative (“you mean, I’ve put all this effort into building up a following for my company page, now I have to do the same for each individual Showcase page?”), but the reality is that if you provide several products or services that appeal to different target markets, then each product/service can have its own Showcase page with its followers.For example, we’ve just launched a new Mobile Marketing course (details here, if you’re interested: http://mobilemarketing.ac.nz/ecourses), which may not appeal to the same people who are interested in our Social Media or eCommerce courses. We can now encourage those interested in Mobile Marketing to follow our new Mobile Marketing showcase page on LinkedIn.
    .
  2. Showcase pages have their own Status Update facility. This is the key element that makes Showcase pages worthwhile — you can now post updates specific to an individual product or service (or even topic), and only reach those people who are interested in that topic.Using our Mobile Marketing example again: we can now post mobile-related updates to our Mobile Marketing showcase page followers, without bothering those interested only in social media.

So how do you create Showcase pages?

Glad you asked. First, you must be an Administrator of a Company Page, because all Showcase pages are linked to Company pages.

Secondly, note that the Showcase pages are rolling out around the world this week, so the facility may not be enabled on your page yet (if not, check back again in a day or so).

With those caveats out of the way, head to your Company page — and in particular to the “Edit” button on the right hand side of your Company page. You’ll find the “Create a Showcase page” option at the bottom of the accompanying dropdown menu:

showcase1

Select that option.

You’ll be prompted to create a title for your Showcase page, and also (optionally) to add Administrators:

showcase2

A couple of points to note on page title creation:

  • The words you choose for your title will also become the permalink for your Showcase page (for example, our selected words above meant that the address for our new page is http://www.linkedin.com/company/the-principles-&-practice-of-mobile-marketing). This has the usual implications for being found in the LinkedIn search engine and via Google, so choose carefully. (NB: LinkedIn advise that they’re not currently offering customizable URLs for Showcase pages, but are exploring the opportunity have this feature available in the future. )
  • The title words you choose will also appear over your main image, so shorter is better (we went back and shortened our title once we’d seen what happened to our image). However, if you want to benefit from the longer title in the search engines, you can always edit your title later, as we did.

Next, you’ll be taken to the main Edit page, for you to add:

  • a main image (LinkedIn calls it a “hero” image) — this image is not currently clickable
  • a short description (at least 75 characters but no more than 200 characters in total)
  • a small logo and an even smaller square logo
  • a website URL where Showcase page visitors can go for more information

showcase3

If you think this is minimalist, so do we. Still, the main point of this page is to serve as a rallying point for tightly-targeted updates, so don’t be too perturbed that you can’t include very much on your Showcase pages.

Here are the specs for the images:

  • Hero Image: Minimum 974 x 330 pixels. PNG, JPEG, or GIF. Maximum file size 2 MB. You can crop your image once it’s uploaded.
  • Logo: 100 x 60 pixels. Image will be resized to fit.
  • Square logo: 50 x 50 pixels. Image will be resized to fit.

The process for uploading images is simple enough: click on “Add Image” and follow the instructions, cropping your image as necessary.

showcase4

Do the same for the logos (which will show up in your updates and search results).

showcase5

Add in the URL for the website page related to this specific product. You can also choose an industry category for this page (which need not be the same as the category of your Company page) and decide whether or not to display other Showcase pages related to your company.

showcase6

Once you’ve finished filling out all these details, click on “Publish” and check out the results:

showcase7

As we said, minimalist. But it’s what you do next that counts:

  1. Start creating highly-targeted status updates
  2. Invite relevant LinkedIn contacts to follow you

Got it? Good. Then start creating those Showcase pages. Just remember, though: only create pages that you can feed with highly-targeted content, otherwise you’re just wasting your time.