Category Archives: digital marketing

New Course: Digital Marketing 101


Too many NZ businesses still aren’t online (47% of small businesses, according to a recent MYOB “State of the Digital Nation” Special Report). And even those who are online have only a limited understanding of Digital Marketing and how they can promote their business through digital activities.

That’s unfortunate, because Digital Marketing is now New Zealand’s most important advertising medium.

According to the NZ Interactive Advertising Bureau, New Zealand digital advertising revenue generated $890.86m for the full year in 2016, leapfrogging expenditure levels for traditional media.

Most dramatic growth was seen in the following digital categories:


In other words, Digital Marketing is now the most important skill to master.

So we’ve drawn on our (gulp!) 30 years of online experience to introduce our first ongoing course, DIGITAL MARKETING 101, to take participants from a standing start (knowing very little about Digital Marketing) through to more advanced topics building on earlier lessons.

DIGITAL MARKETING 101 runs weekly across six months, and covers:

  1. Introduction to digital marketing
    The basics of Digital Marketing and what you need to know to promote your organisation and your brand online. In this lesson, we cover Digital Marketing Options available in the NZ marketplace and discuss which are the most important (based on your target market and your brand objectives).
  2. Developing a web presence
    In Lesson Two we discuss the various ways in which you can build your presence online (we assume that, like most NZ businesses, you’re operating on a shoestring so mostly we talk about free or low-cost options). We also look at the key online elements you should claim to ensure that you own your brand identity online.
  3. Claiming your Google My Business page
    In Lesson Three we cover the strategic importance of your Google My Business page — it’s how you tell Google your key information — and exactly what you need to do to claim that page.
  4. Understanding the customer journey
    The customer journey (also Customer Journey Experience, Customer Engagement Cycle) refers to the stages customers travel through in their relationship with a specific brand (as defined by DJS Research). In this lesson, we step you through what you need to know to map out your brand’s customer journey and market accordingly.
  5. Creating a digital marketing calendar
    As you market online, you’ll quickly realise that you constantly need to create fresh content, to feed your web pages, your emails, your social media posts, press releases and other online information — Google loves fresh and so do your customers. But what can you talk about (you can’t only talk about yourself, as you’ll soon discover). In this lesson, we talk about how to create a digital marketing calendar (and what to talk about).
  6. Secrets of effective outsourcing
    If you don’t already have existing arrangements with marketing suppliers, don’t miss Lesson Six. In this lesson, we talk about where you can turn for effective (and cost-efficient) marketing assistance, how to choose reliable suppliers and exactly what you should outsource to propel your business forward.
  7. Mastering email marketing
    It’s the oldest digital marketing tool of all, but it’s still the most effective for most target audiences. In this lesson we talk about email marketing strategies and best practices, and the tools you should use to promote your business as effectively as possible through email.
  8. Lead generation principles
    Generally speaking, as a business marketing online, you either want online buyers, online followers or online leads (those prospects who will convert into buyers later). In this lesson, we listen to highly-experienced digital marketers and draw on their collective wisdom to understand the best ways to generate leads (and turn them into buyers, consistently and efficiently).
  9. Search engine optimisation (SEO)
    Turns out that there’s quite a science to being found online (and an industry has grown up around the challenges of what’s now known as Search Engine Optimisation). In essence, if you want your prospects to find your web pages, those pages need to contain content that prospects are looking for. In Lesson Nine, we explore the How, What, When, Where & Why of SEO.
  10. Pay per click search advertising
    Not every page can be Number One on Google. So if you want to hit the top of the search engine rankings (especially for the most popular search phrases), sometimes you have to pay. In this lesson, we talk in detail about AdWords and other Pay Per Click advertising tools.
  11. Social media marketing explained
    Once upon a time — up until about 2012 — if you had a Facebook page and posted content to that page, all of your followers would see it. Sorry, not any more. In this lesson we explore exactly what you need to do to build an effective presence in social media.
  12. Creating effective Facebook posts
    What really works on Facebook these days? We spell out the characteristics of successful Facebook posts and identify 20 different posting formats that get noticed and get shared. Then we review the types of posts worth sharing, accompanied by a wide range of examples.
  13. Conversion optimisation
    In Lesson Eight, we talked about Lead Generation. In this lesson, we focus on what you need to do to convert those leads into sales. Every little improvement turns into extra dollars, so it’s definitely worth the effort optimising your conversion rates.
  14. What you need to know about Content Marketing
    According to the Content Marketing Institute, content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience — and, ultimately, to drive profitable customer action. It’s particularly relevant to B2B marketers, but it’s important for B2C as well. In this lesson we explore the principles of content marketing, including Creation, Curation and Content Pillars.
  15. Finding Kiwi influencers to promote your products
    Influencer Marketing has come from nowhere to become a hot buzzword these days, as more and more businesses turn to “influencers” — those who have already developed their own followers, especially in social media — and sponsor posts to promote their products. In this lesson, we explore the Dos & Don’ts of Influencer Marketing, and how to find Kiwi Influencers.

  16. What you need to know when writing for the web
    Writing online copy has become more important than ever — but there are processes to follow, and structures and formats that are forced on us by the various digital media channels. This lesson covers the key facts that you need to know when writing for the web, including the seven deadly sins you need to avoid.
  17. Mastering Visual Marketing
    Images and visual concepts are processed 60,000 times faster in the brain than text, according to 3M Corporation research. Add in our seven-second attention span (shorter than goldfish now) and it’s quickly obvious why visual marketing has become so important online. In this lesson, we explore how you can use visuals to multiply the effectiveness of your online content (and free and low-cost tools you can use).
  18. The basics of video marketing
    Online Video is no longer an “up-and-coming” marketing tactic — it’s here, and it’s a powerful way to communicate your brand story, explain your value proposition, and build relationships with your customers and prospects. This lesson introduces you to the basic principles and explores some of the available tools.
  19. Moving to Mobile First
    In his book “The Third Screen“, Chuck Martin points out that “the world gone mobile is not a simple story of technological change, it is a story of fundamental shifts in consumer behaviour that are forever changing the practice of marketing and how you should view its application with your business”. In this lesson, we talk about why “Mobile First” — ensuring that your content looks good on mobile devices, even before you see how it looks on a desktop device — is now essential.
  20. The principles of selling online
    More than half of New Zealand (58%) now buys products online! Seven out of ten Kiwi internet users aged 25-44 purchase online — and 94% of NZ web users who research products and services online (even if they eventually buy the products offline). In this lesson, we introduce you to the principles and practices of effective ecommerce.
  21. Mastering Google Analytics
    It’s free, and it’s packed full with information that can transform your digital marketing efforts. We’re talking Google Analytics, and a great many online marketers use the free Analytics service to track the performance of their digital marketing. In this lesson, you’ll discover exactly what you can learn from Google Analytics and how to master it (even if you hate maths and stats).
  22. Considering native advertising
    The technology known as Adblocking can cause havoc for digital marketers, with ads stripped from web pages before users can see them. Native advertising — ads that mimic the editorial format of the pages on which they appear — is one of the more powerful ways to combat Adblocking. Of course, it’s not new. In the old days, we would have called it Advertorial. But these days it’s more prevalent, and more valuable, than ever.
  23. Marketing through messaging apps
    Messaging Apps, also known as Dark Social, have gone from strength to strength in recent years, with Facebook’s own Messenger and WhatsApp leading the way. In this lesson, we explore Messaging Apps and tell you what you need to know to use them effectively for marketing purposes.

  24. The new importance of consumer reviews
    The customer has gone from being always right to now always having an opinion — and, through social media and specialist services such as TripAdvisor, Yelp and even Trade Me, now having a direct and powerful influence on their peers. Look no further than, where one-star and two-star reviews can quickly kill a product. In this lesson, we look at customer input, how you should monitor it and what you can do about negative ratings.
  25. When to use marketing automation
    Marketing Automation — software tools designed to handle repetitive tasks such as emails and web actions — can improve your efficiency and even (if used effectively) enable you to take actions that would otherwise not be possible. In this lesson, we explore the capabilities of marketing automation platforms and consider if and how you might use them in your business.
  26. Key new marketing technologies
    In this lesson, we peek into the digital marketing technologies of today and tomorrow, including such topics as programmatic advertising, voice search, chatbots & Artificial Intelligence. The digital tools are getting smarter and smarter, and you need to keep track of what’s possible (and what’s inevitable).

Please note: all materials are online and can be accessed anytime 24/7, so you don’t have to make yourself available at a specific time to take this course.

At the end of DIGITAL MARKETING 101, you’ll be given the opportunity to move on to DIGITAL MARKETING 201, which covers even more advanced topics.


Any NZ marketer or business owner who needs to understand and master Digital Marketing.



Here’s a sampling of the feedback we’ve received from those who’ve taken our courses:

  • Thanks for an informative and interesting [Facebook Accelerator] course. Your presentation held a good balance of theoretical and practical information and was clear and simple enough for a non IT Facebook novice like me to follow. There are many ideas that I have gained that I will attempt to incorporate in the overall marketing plan my team is currently developing for our brand. Facebook can offer so much more than I thought as a medium for communicating with our current and prospective customers. Julie D
  • I found this course fantastic, i started off knowing very little about facebook (just how to run my own personal page) to now having a thorough understanding of ALL the things you can (and there is a lot). The course format was great and allowed knowledge to be built up over time. Course length was great and this will definetly be something i come back to constantly as we develop our facebook pages more within my company. Aleisha H
  • I have really enjoyed the course and the way it was structured. It was informative and interesting – liked the way you incorporated slide-shows, video, statistics and different forms of media to provide information. Lisa C


This course has been created and is tutored by Michael Carney.

Michael is a veteran marketer with an insatiable passion for whatever’s new, different, exciting or interesting in the world of communications (and especially in the digital space). Michael has been in the marketing game since 1971, online since 1987 — and can be variously described as a digital marketing trainer, adman, media director, strategist, researcher, copywriter, consultant, playwright and dad.

He is probably best known for his many years as Media Director of a number of leading NZ advertising agencies, including MDA Mackay King (now Saatchi & Saatchi) and HKM Rialto (since merged with Colenso BBDO). More recently he worked in strategic roles with MediaCom New Zealand and Grey Worldwide and was Strategic Planning Director for the Media Counsel before setting up Netmarketing Services Limited.

Michael is also the author of “Trade Me Success Secrets: How To Buy and Sell Effectively on NZ’s Favourite Auction Site”, now in its second edition.

Michael was chairman of the NZ Marketing Association’s Network of Digital Marketers from 2009 until March 2013.



This course begins on Wednesday 28 February, 2018.



This ongoing online training course is available for $397 +GST per month (and you can cancel at any point). However we offer an EARLY BIRD DISCOUNT of $100 +GST — pay just $297+GST ($341.55 including GST per month) for bookings received by the end of Wednesday 21 February, 2018.

Bookings are confirmed on receipt of payment. We can raise an invoice in advance if you need it.

To reserve your place in this course, please pay by credit card through PayPal by clicking here:

sign up now

Your credit card will be billed monthly by PayPal for six months.

If you require an invoice, please send an email to [email protected] with your requirements.


You’ll receive our emailed confirmation of your booking. Then on the first day of the course we’ll follow up with details of your Login and Password, along with an Enrolment Key for the Digital Marketing 101 online training course.

If you have any questions, or would like more information, please email us at [email protected]

Snapchat Adopts Circular Video

Snapchat adopts circular video


Snapchat is making sunglasses now. US$130 pairs of glasses with a camera inside, which takes ten-second video snaps of the world.

The clips can then be uploaded to Snapchat via an iPhone or Android phone paired through Bluetooth or Wi-Fi. Place the spectacles in the included case to recharge, AirPods-style.

Built into every pair of Snapchat Spectacles is a video camera with a 115-degree field of view. That’s almost exactly the same perspective you see with the human eye, and it gives the glasses the ability to capture circular video.

The benefit of this is that no matter what kind of device you play those snaps back on, you see them in full screen in any orientation. So you can turn your smartphone or tablet midway through, and the video automatically adjusts to provide a full screen image.


Want to know more about Social Media Marketing in 2017? Check out our online training courses — right now you can SAVE $100 on any course with our Early Bird Rates

Here are the current courses (click on the links for more details about each course):


Social Media Marketing Essentials

Social Media Marketing Essentials

Social media is an ever-changing environment and unless you’re involved on a day to day basis you’re unlikely to stay up-to-date with the latest developments in the medium. So we’ve devised this social media marketing essentials course to capture the latest developments across the expanding world of social media for 2017.

For more details of the Social Media Essentials course, please click here.


Advanced Social Media Marketing course

This course is designed to drill down into the specific details of the major Social Media channels, including Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube, Google Plus and others.

For more details of the Advanced Social Media Marketing programme, please click here.

Facebook Accelerator Programme

So you have a few hundred (or a few thousand) followers on Facebook but now you want to know how to get to the next level? Our Facebook Accelerator seven-part online course will lead you through the steps necessary to supercharge your Facebook presence and get Kiwi consumers engaging with you and your brands.

For more details of the Facebook Accelerator programme, please click here.

The Principles & Practice of Social Media Marketing

This is a seven-part eCourse providing a comprehensive introduction to Social Media Marketing, from the Basics to detailed instructions on how to build and run a Social Media Marketing programme.

For more details of the Social Media Marketing online course, please click here.

The Complete Facebook Marketing Course

For those who wish to master Facebook Marketing in its entirety, we’ve created a ten-week online training programme which will take you from absolute beginner on Facebook to highly effective Facebook communicator.

For more details of the Complete Facebook Marketing programme, please click here.

How to Prepare an Effective Social Media Brief

Even if you don’t intend to become directly involved in social media yourself, you may still need to understand the principles, practices and opportunities of social media — for example, if you need to brief someone about running a social media campaign. This programme is designed to provide you with the insights necessary to prepare an effective brief.

For more details of the How to Prepare an Effective Social Media Brief programme, please click here.

How to Use LinkedIn Effectively – For Your Business And Your Career

This is a seven-part online training eCourse providing a comprehensive introduction to LinkedIn, from the basics to detailed instructions on how to use LinkedIn to promote your organisation, build your personal reputation, find a job, recruit prospective employees and even make sales.

For more details of the How to Use LinkedIn Effectively programme, please click here.

How To Create Effective Facebook Posts

Creating Effective Facebook Posts

The biggest challenge for any business using Facebook pages these days? Creating Facebook posts that get noticed and get shared.

So we’ve created a four-part online training course for New Zealand organisations that tackles this problem head on, identifies the secrets of effective Facebook posts and shows you exactly what you need to do to stand out on Facebook.

For more details of the How To Create Effective Facebook Posts short course, please click here.


Online Video Marketing - Short Course

Online Video is no longer an “up-and-coming” marketing tactic — it’s here, and it’s a powerful way to communicate your brand story, explain your value proposition, and build relationships with your customers and prospects.

Remember the old cliche that a picture is worth a thousand words? According to an estimate by Dr James McQuivey of Forrester Research, one minute of video is equal to 1.8 million words.

So let’s cut to the chase.

It’s well past time for you to upskill yourself in online video marketing.

That’s why we’re launching our newest short course on the topic.

For more details of the Online Video Marketing course, please click here.




Our online course, “Mastering eCommerce”, tells you what you need to know about selling effectively online in a seven-week programme that steps you through the principles and practices of eCommerce in New Zealand.

For more details of the Mastering eCommerce programme, please click here.

Advanced Selling on Trade Me

This is a seven-week eCourse providing a comprehensive masterclass on selling on Trade Me. The course presumes you are already familiar with the basics of selling on Trade Me.

For more details of the Advanced Selling on Trade Me programme, please click here.



Smartphone usage has hit the tipping point, in New Zealand as elsewhere. According to Google’s Consumer Barometer (July 2015), three-quarters of New Zealanders now have smartphones — and these devices are dramatically changing consumer behaviour, with significant implications for Kiwi businesses.To help you master this challenging mobile environment, we’ve created a dedicated online training course about Mobile Marketing.

For more details of the Principle & Practice of Mobile Marketing course, please click here.


Upskill Yourself for 2017


Upskill Yourself in Digital Marketing for 2017 with our online training courses – and Save $100 with our Early Bird Rates


Available Courses

Here are the current courses (click on the links for more details about each course):

(a). Seven-Part Courses ($497+GST, but save $100 with our Early Bird Rates and pay only $397+GST):


(b) Extended Courses ($597+GST, but save $100 with our Early Bird Rates and pay only $497+GST):


(c) Short Courses ($397+GST, but save $100 with our Early Bird Rates and pay only $297+GST):


7 Key Digital Marketing Questions You Should Ask Yourself


As we prepare to get stuck into 2017, here are seven key questions you should ask about your digital marketing.

Firstly, from Co-Factor:


30% of US marketers have a personalisation strategy in place, but are struggling to align intelligence, content and channels with the customer whilst 23% are “a long way” from being able to deliver those experiences in real time (Customer Experience Board/CMO Council)


84 percent of all mobile advertisers believe the experience they provide to consumers is positive, while less than half (47 percent) of consumers actually report feeling their mobile advertising experience is a positive one. (Unlockd)


41 percent of agency and marketing professionals hesitate to increase spending on digital video advertising due to the perception that the ROI is lower than any other form of media. Additionally, another 40 percent report that the ability to deliver quality content is an obstacle. (The IAB)

From AdWeek:


Netsertive, a digital intelligence company, released a study this week that found that only 3 percent of marketers think local retailers are prepared to target their mobile customers.


Adweek commissioned a survey from Survata that asked 511 Instagram and Snapchat users ages 13 to 34 how they feel about the apps and their impressions of the ads. Two of the more fascinating findings: just 26 percent of respondents remembered seeing specific Snapchat ads, while 37 percent remembered seeing specific Instagram ads.


Only 22 percent of merchants are using in-store, location-based technology, per a study from PointSource. Yet (per Co-Factor) retailers see a 7 times lift in in-store visits when they use mobile location-based ads. (YP Marketing Solutions)

eConsultancy adds:


New UK research from Groundbreak Productions has uncovered the kind of video adverts that are most likely to make consumers spend money. From a survey of 1,000 UK consumers, 42% said that they like video ads that are informative and ‘to the point’. Consequently, 22% would be more likely to buy a product after watching one.

In terms of the biggest spenders, the report suggests that ads have more an effect of millennials, with one in five being more likely to purchase a product or service after watching a video ad. This is compared to 12% of 45-54 year olds, 13% of 55-64 year olds and 6% of those aged 65 and over.

Interestingly, just 8% of consumers say they are receptive to celebrity-endorsed ads, with only 3% being more likely to purchase after watching one.


So what other questions should NZ marketers ask in 2017?

When you’re planning 2017 marketing, you need to take a look at what to expect next year, so that you can make appropriate arrangements.

We’ve looked ahead at what marketers should expect and plan for in 2017, across a wide variety of industries and technologies — based on local and global trends you may not yet have had the opportunity to examine — and we’re turning those forecasts into a comprehensive NZ MARKETING INSIGHTS FOR 2017 report & slide deck in PowerPoint format (with accompanying notes) – information that you can easily present to your team and your clients, bringing everyone up to speed on the latest New Zealand marketing insights as we accelerate towards 2017.

Marketing Insights 2017

This comprehensive slide deck, with accompanying notes, consists of at least 200 slides covering:

  • The latest NZ research and statistics, and what they mean for New Zealand marketers
  • Local and international television trends and comments
  • The changes impacting NZ newspapers and their implications for marketers
  • Is Small Data the new Big?
  • Magazine news and trends
  • What you need to know about Radio for 2017
  • The very latest on Facebook, LinkedIn, Twitter, Pinterest, Instagram, Google Plus and other key social properties
  • The new popularity of Slack, Yammer and Facebook At Work and what they mean for businesses
  • Programmatic advertising explained and explored
  • Online video – how can you take advantage of this seemingly unstoppable trend?
  • Wearables: fad or threat?
  • Messaging Apps reviewed and implemented
  • Context brokering and smarter business decisions
  • Loyalty program evolution and opportunity
  • Smart Data Discovery and analytics enhancements
  • Google Assistant, Siri, Cortana and the new breed of AI mobile support
  • Is your content really mobile-savvy?
  • How can you use AI?
  • Drones and their promotional potential
  • The latest on the Internet of Things
  • Blockchain and its marketing uses
  • Emerging technologies such as Smart Dust and 4D printing – and why you should be getting ready for them now

There’s plenty more, covering old and new media, insights and analytics, strategies and tactics – but we think you get the idea.



Click here to pay by credit card through PayPal:

If you would prefer to pay by bank deposit, or require an invoice, please send an email to [email protected] with your requirements.