Category Archives: Facebook

Introducing Our Facebook Audit & Analysis Programme

Is Facebook working for you?

How effective is your Facebook page?

Are your customers and prospects engaging with your page — liking, commenting and sharing — or does the page just sit there, ticking over, not doing much for you?

If you’d like to improve that performance significantly, you could take our new “Creating Effective Facebook Posts” short course (today’s the Early Bird Booking deadline for that course, saving you $100 — details here: http://socialmedia.org.nz/ecourses/how-to-create-effective-facebook-posts/).

Or perhaps you’d like to have your Facebook activity audited and analysed for you, to determine:

  • what you’re doing wrong
  • what you’re doing right
  • what the most successful competitors in your category are doing; and
  • which Facebook strategies you should adopt for future posts

If that sounds appealing, we invite you to check out our new Facebook Audit & Analysis programme.

 

LIMITED RELEASE: ONLY 11 CLIENTS CURRENTLY BEING ACCEPTED

We should warn you upfront that we can accept no more than eleven clients at this time, based on the time and effort required to conduct each Audit, and because we have a very special introductory pricing offer (see below) — we’d go broke if we took on too many clients at these prices.

Also, please note that client audits will be processed in order of receipt so if you are interested, the sooner you sign up, the better.

With that caveat out of the way, let’s explore the new Facebook Audit & Analysis programme.

Here’s what the programme covers:

FACEBOOK AUDIT & ANALYSIS

We will conduct an audit of your Facebook activities over the last six to twelve months, including:

  • how your Facebook activities stack up against your marketing objectives
  • how your Facebook activities match up against your target audience
  • analysis of your Facebook post creative content
  • analysis of your Facebook post formats
  • analysis of your Facebook post sizes & durations
  • analysis of your Facebook post timings
  • analysis of your Facebook post frequency
  • analysis of customer interaction and engagement
  • review of the look and feel of your Facebook page, on desktop and mobile

NB To conduct the audit we will require administrator access to your Facebook page, along with details of your marketing objectives and your target audience.

 

COMPETITIVE ANALYSIS

We will also conduct a competitive evaluation of the Facebook performance of other marketers in your category, drawing on our database of more than 150,000 Facebook pages from New Zealand, USA, UK, Canada and Australia.

We will be benchmarking the overall performance of pages in your category, and determining how your own page stacks up in comparison.

For example, in the Real Estate category, from our sample of 2320 NZ real estate pages we have established that the average NZ page has 372 likes, but with just 4.49 people talking about a typical page (1.21% engagement).

In comparison, across 2270 Australian real estate pages, the average is 1202 likes, with 7 people talking (0.58% engagement).

We then report on the Top 20 Facebook pages in your category in each of the five markets, in terms of (a) Total Likes; (b) Numbers of People Talking About The Pages; and (c) Most Engaged Pages.

 

INSIGHTS

Once we’ve crunched all the numbers, we drill down even further. We review the most effective posts by the most engaged organisations in your product category and identify:

  • the strategies they’ve used
  • how successful they’ve been in encouraging engagement
  • ideas that you can steal and adopt for your own activity

For example (sticking with our real estate category), we’ve uncovered:

  • killer wording that almost forces prospects to like and engage with your page
  • a strategy that turns a dollar donation into a compelling engagement tool
  • a tactic that you simply must not use — because you’re attracting totally unqualified leads
  • a truly delightful content strategy that really pays off and proves the power of words
  • a low-cost but dramatically effective way to use Facebook video

 

RECOMMENDATIONS

As well as the Insights gleaned by examining the top performers in your category, we’ll also report on the 16 most effective viral strategies we recommend for Facebook marketing, and suggest ways that you can take advantage of each relevant strategy.

We will also recommend the type of content on which you should focus most of your attention – content that best represents a combination of your expertise and relevant visitor interests.

For example, STORY-TELLING is an extremely powerful viral strategy, and one that Australian real estate agency Earnshaws uses to bring to life what might otherwise be pedestrian property listings.

 

PRICING

As you can imagine, this whole Audit & Analysis process requires a lot of individual effort and attention, and draws on our extensive knowledge of, and experience with, social media marketing.

Up until now, we have conducted such analyses as part of a comprehensive marketing audit for which we charge several thousand dollars.

For the Facebook Audit & Analysis programme as a standalone service, we could easily charge $1500 or more, and that would be a fair return on the effort involved.

Still, since this is a new project for us, we’re looking for some social proof in the form of very satisfied customers. So we’ve decided to offer our Facebook Audit & Analysis programme at a very enticing $999+GST — though only for the first eleven customers to take us up on our offer.

 

BUT WAIT, THERE’S LESS!

(We always wanted to say that!)

We’re going to slice even more off that pricetag, but only for the first five clients.

If that’s you, you can sign up for our Facebook Audit & Analysis programme, for just NZ$699+GST.

Yes, that’s a further $300 savings. And yes, this is a classic direct marketing strategy — deep discount, limited availability — and it’s a “classic” because it works and keeps on working. In this instance, the strategy means an awesome deal for you.

To sign up for our Facebook Audit & Analysis programme, just click here: http://bit.ly/fbauditanalysis

You’ll be taken to our PayPal payment page, where you’ll be asked to provide your name and email details and to pay for the programme.

If you’re one of the first five to sign up, the PayPal payment page will show a rate of NZ$699+GST. If you’re too late, the rate will automatically switch to NZ$999+GST — not as good a deal as the early birds got, but still great value for money. Once we have our eleven, alas, you’ll be redirected to a waiting list instead.

If you would prefer to pay by bank deposit, or require an invoice, please send an email to [email protected] with your requirements.

 

WHAT HAPPENS NEXT?

You’ll receive our emailed confirmation of your booking (normally fairly quickly, but please do allow up to 12 hours for us to get back to you). Then we’ll be in touch to request Administrator Access to your Facebook page and to provide you with some questions regarding your Marketing Objectives and your Target Audience.

 

FOLLOW-UP PROGRAMME

We won’t just complete the Facebook Audit & Analysis and then leave you to your own devices. We do have several follow-up programmes that we will discuss with you as part of our recommendations, including ongoing monthly category monitor & social media content provision.

 

FINAL CALL TO ACTION

Want to take advantage of our Facebook Audit & Analysis programme to make your social media activity more effective? Then sign up today — be one of the first five to take action and grab this valuable service at an awesome bargain price!

How To Create Effective Facebook Posts

Creating Effective Facebook Posts

How To Create Effective Facebook Posts

The biggest challenge for any business using Facebook pages these days? Creating Facebook posts that get noticed and get shared.

So we’ve created a four-part online training course that tackles this problem head on, identifies the secrets of effective Facebook posts and shows you exactly what you need to do to stand out on Facebook.

This short course covers:

Lesson One: The Changing Facebook Environment

Why do you need to change the way that you do business on Facebook? In this lesson we examine Facebook’s changes over the last several years and why they have direct implications for marketers.

We explore why those changes are actually good news.

We review Facebook’s latest guidelines for business pages.

And we learn what a 90-year-old book can teach us about effective social media posts.

Lesson Two: Best Practices for Facebook Posts

What exactly should you be talking about on Facebook? In this lesson we discuss best practices and share compelling examples of effective Facebook posts.

We examine the most engaging Facebook posts and discuss ideal lengths and formats.

We talk about Last Actor Engagement and what that means to you.

And we recommend how to shape effective Facebook posts.

 

Lesson Three: Viral Success Secrets

What really works on Facebook? We spell out the characteristics of successful Facebook posts. We identify 20 different posting formats that get noticed and get shared.

Then we review the types of posts worth sharing, accompanied by a wide range of examples, including:

  • The hotel chain that has twice as many people talking about it as the chain has followers
  • The radio station that has truly mastered the art of Facebook
  • Examples of posts that really tug at the heartstrings
  • The Facebook page that had 247,756 Facebook likes but managed to get 775,600 people talking and 160,000 people sharing
  • Practical posts that get people sharing

And many many more.

 

Lesson Four: Facebook Video

Did you know that Facebook loves live video – and gives it top priority when it comes to sharing?

Video is central to Facebook’s vision for the future of the platform. In 2014 CEO Mark Zuckerberg was quoted as saying “In five years most of Facebook will be video”. Facebook has been working hard in 2016 to cement that vision, especially in the areas of live video and VR.

In this lesson, we discuss exactly what you need to know about Facebook video, including:

  • How much more likely people are to watch live video on Facebook (compared to video which is not live)
  • The dramatically-increased performance of Facebook video posts compared with photo posts
  • Why live video matters to marketers
  • The perceived benefits (and barriers) of live-streaming video and how live streaming is currently being used by businesses
  • Ten effective ways in which live video can be used by marketers
  • Success secrets of online video – including the exploding watermelon video that reached more than 10 million people
  • The key steps you need to take to ensure you are making effective use of Facebook Live

 

WHAT TO EXPECT FROM THIS COURSE

By the end of this course you will know how to create the most effective Facebook posts for your organisation.

 

TIMING

This course begins on Wednesday 27 September, 2017.

————————

INVESTMENT

This four-part online training course is available for $397 +GST. However we offer an Early Bird Discount of $100 +GST — pay just $297+GST for bookings received by Wednesday 20 September, 2017.

Bookings are confirmed on receipt of payment, which can be by bank deposit or credit card. We can raise an invoice in advance if you need it.

To reserve your place in this course, please pay by credit card through PayPal by clicking here:

Register Now for the next course

If you would prefer to pay by bank deposit, or require an invoice, please send an email to [email protected] with your requirements.

WHAT HAPPENS NEXT?

You’ll receive our emailed confirmation of your booking. Then on the first day of the course we’ll follow up with details of your Login and Password, along with an Enrolment Key for your online training course.

If you have any questions, or would like more information, please email us at [email protected]

Were Your Posts Just Banned By Facebook?

banned-by-facebook

Late last week, Facebook gave businesses the bad news:

Overtly promotional posts will no longer be shown to page followers, beginning in January 2015.

Exactly what types of posts are banned? Here’s what Facebook specified:

  1. Posts that solely push people to buy a product or install an app
  2. Posts that push people to enter promotions and sweepstakes with no real context
  3. Posts that reuse the exact same content from ads

Facebook gave some hypothetical examples of undesirable posts, but here are just a few of the millions of real Facebook page posts that would seem to fall foul of Facebook’s new rules.

Posts that only talk about products you should buy:

banned-post-1

Or contests you can enter:

contents

 

And even big brands have Facebook page posts unlikely to survive the January 2015 promotional massacre:

uniqlo

Those 762 people who like the above post? They’re going to be out of luck, when January rolls around. They won’t see the Uniqlo promotional posts in their newsfeeds, so they won’t know about the deals.

The Continuing Push Towards Zero Facebook Engagement

This move by Facebook is just the latest step in the social network’s efforts to:

  • reduce unwanted clutter on users’ Facebook newsfeeds
  • drive down the reach of brands’ Facebook page posts (towards zero)

From a user-centric point of view, Facebook’s motives are not merely practical but praise-worthy. As Facebook notes, “our goal with News Feed has always been to show people the things they want to see. When people see content that’s relevant to them, they’re more likely to be engaged with News Feed”.

From the point of view of businesses, however, Facebook’s moves are typically not viewed in such a benign fashion.

As re/code notes, it’s “likely going to anger brands in the process, many of whom spent years building up a following for this very purpose. Why would Coca-Cola pay Facebook to promote one of its posts when it already has 90 million users following its updates?”

Facebook’s own guidelines for business pages spell out the social giant’s thinking:

Publicize exclusive discounts and promotions with ads
If you’re looking to inspire more purchases from your posts, create Facebook Ads with special discounts or promotions.

  • Use link ads to drive people to your site, and include special codes they can use at checkout
  • Drive urgency with a time prompt like “free shipping, this weekend only” or “12 hour flash sale”
  • Promote only products or services you think your audience is most interested in
  • Advertise end-of-year contests and giveaways to drive customer loyalty and sales

In other words, if you want to use Facebook to actually sell stuff, you can now expect to have to PAY.

Overcoming Facebook Frustration & Reaching Your Followers

So what should you do? Simply abandon your carefully-constructed Facebook presence? Or pay every time to reach your followers?

In our Facebook online training courses (Facebook Accelerator and the Complete Facebook Marketing course), we tackle the issue head-on, and recommend that you:

  • use Graph Search to learn more about your followers and the sort of content that will interest them
  • identify the types of posts that your followers are most likely to share
  • create more of those types of posts
  • create posts in styles and formats that encourage more engagement
  • identify when your followers are most likely to be active on Facebook
  • publish your posts at those times
  • post more frequently than in the past
  • pay to promote the best of your posts to your followers
  • bump evergreen popular content
  • aim to drive Last Actor engagement as much as possible
  • crunch your numbers regularly to see exactly how well you’re doing (and whether or not you’re fulfilling your potential)
  • use Facebook advertising to drive Facebook users to your website

 

Free Report on Facebook Advertising

If you want to sell anything through Facebook, it’s time to face the grim reality:

you’re simply going to have to pay to promote your products, through Facebook Advertising.

A word of warning, however: if you don’t know what you’re doing, it’s easy to burn through a lot of money fast, with minimal results.

To help, we’ve put together a special FREE report on getting started with Facebook Advertising.

 

GSWFB-cover-cropped-3D

This free report will tell you the 5 essential tips you simply MUST KNOW before you start advertising on Facebook.

So go ahead — grab your FREE copy right now!

Just click here for your free report.

 

 

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Atlas by Facebook

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Facebook is relaunching its Atlas advertising programme, enabling marketers to tap into its treasure trove of consumer data. Re/Code explains:

  • Facebook is reintroducing Atlas, the underused platform it bought from Microsoft last year.
  • Facebook says Atlas can help marketers track the effectiveness of their ads around the Web; it also says it will allow them to buy ads on non-Facebook websites and apps, using Facebook targeting data.
  • Facebook makes a point of saying these ads aren’t “Facebook ads.” But it is also playing up the notion that the ads marketers buy via Atlas will be more effective than other big ad platforms, because they use Facebook’s data.
  • Facebook says it is working with lots of partners, but so far has named only two. Ad holding giant Omnicom, which already has deals with Facebook, Google, Twitter and most other big digital players, says it will buy ads with Atlas. Facebook’s Instagram will also work with the platform. The most tantalizing notion I’ve heard this week is that Facebook has talked to Twitter about joining up, and that the idea remains a possibility.
  • What’s that? You’re worried about people using your Facebook data to serve you ads? Facebook says you shouldn’t worry, because your identity will remain anonymous to advertisers and publishers — they’ll just know some basic facts about you. But really, if you’re worried about this kind of thing you shouldn’t be on Facebook. Actually, the whole Web is probably a no-go zone for you. Sorry.

From a marketer’s perspective, the Atlas initiative is an inevitable development, as Facebook attempts to out-monetise Google.

As Pando notes, there’s another important side-effect to the Atlas initiative, as the world goes mobile:

Atlas solves a technical problem that has frustrated advertisers since consumers flocked to mobile devices: the inability to see how ads viewed on one device influence purchases made on other devices because digital “cookies,” the Web’s little stalkers, can’t track smartphone activity.

Check out the video, and check out Atlas, coming soon to a marketer near you.

Facebook Cover Images: Dimensions July 2014

Have you taken a look at your Facebook business page lately – not just on your desktop computer or tablet but also via your smartphone?

Facebook now (Q1 2014) has more than a billion monthly active users who visit the site via mobile device, representing 79% of total Facebook active users, so if your Facebook page doesn’t look as smart as it should on mobile, you just could be discouraging three-quarters of your prospective customers/followers.

Facebook Cover Image Dimensions Have Changed

The most important visual element of your Facebook page is your Cover Image, which sits at the top of the page welcoming visitors. Below, you’ll see the real estate you have to play with (we’ve borrowed a template from these fine folks and added a few extra bits and pieces of our own).

Facebook-cover-image-July-2014

Looks complicated doesn’t it? The key point that you need to note is that the true active area that you have to play with (the area that should be safe on both mobile and desktop) is just 563 pixels wide by 175 pixels deep.

True Active Area Facebook Cover image

Yes, it’s a relatively small proportion of that seemingly glorious cover space, 851 pixels by 315 pixels, but the rest of your image is at risk of being covered by your profile photo, the title or category of your page or the like, follow and message boxes (except of course for the left and right-hand sides of the image, which simply won’t be displayed on mobile).

You still need to surround that active area with other imagery that reflects your brand values – but understand that most of that real estate is likely to vanish. A mobile visitor will never see it, while a desktop traveller may see only some.

Facebook Cover Images: Before And After

Here (gulp!) is what our Netmarketing Courses Facebook page, optimised for Facebook’s 2013 design, looked like under these new design parameters. Note that our subtitle “online training courses for businesses” was partly obscured by the profile picture.

desktop view 2013 Facebook cover image

The mobile view was far worse:

mobile view Facebook page 2013 version

So we gave our cover image an extreme makeover, shedding many of the design elements in favour of a centred logo, with the result below. It won’t win any awards but at least it communicates what we do (and we’re no longer losing any of the information featured in the image).

desktop view 2014 Facebook cover image

 

A quick look at the page on mobile shows that we’ve achieved our branding goals there as well.

mobile view 2014 Facebook cover image

It’s time for you to take another look at your Facebook page (start with your mobile device, ideally through the dedicated Facebook app) and see if you still scrub up as well as you should.

Facebook’s Hottest Topics of 2013

It’s that time of year when the Internet giants crunch their Big Data and report on “the most _____________ of the year”.

Here’s Facebook’s contribution to the mix:

Conversations happening all over Facebook offer a unique snapshot of the world, and this year was no different. Every day, people post about the topics and milestones that are important to them – everything from announcing an engagement, to discussing breaking news, or even celebrating a favorite athlete or sports team.

Facebook analyzed the past year’s worth of these posts to reveal the top global trends of 2013:

Top Life Events
Check out the life events people added to their Timeline most frequently in 2013.

Most shared life events on Facebook 2013

Global Life Events

  1. Added a relationship, got engaged or got married
  2. Traveled
  3. Moved
  4. Ended a relationship
  5. First met a friend
  6. Added a family member, expecting a baby or had a baby
  7. Got a pet
  8. Lost a loved one
  9. Got a piercing
  10. Quit a habit

Most Talked About Topics
Take a look at the most mentioned people and events of 2013, which point to some of the most popular topics around the world.

Facebook's most talked-about topics

Global Topics

  1. Pope Francis
  2. Election
  3. Royal Baby
  4. Typhoon
  5. Margaret Thatcher
  6. Harlem Shake
  7. Miley Cyrus
  8. Boston Marathon
  9. Tour de France
  10. Nelson Mandela

“Election” appeared in many languages, and was the second most mentioned term on Facebook worldwide in 2013. With high-profile national elections in countries like India, Kenya, Iran and Italy year, it’s not a surprise to see it near the top of the list.

Facebook also took the pulse of regional conversations in 16 different countries (alas, not including New Zealand). Here’s what our neighbours across the ditch were sharing:

australia

Topics Shared – Australia:

  • Vote
  • Princess Kate
  • Cricket
  • Kevin Rudd
  • Grand Final
  • Election
  • GST
  • Lions
  • Tony Abbott
  • Big Brother

Top Check-Ins Around The World
Explore the places around the world with the most check-ins (excluding transportation hubs).

Most popular Facebook check-ins of 2013

  • Argentina: Puerto Madero, Buenos Aires
  • Australia: Melbourne Cricket Ground (MCG), East Melbourne, Victoria
  • Brazil: Parque Ibirapuera, São Paulo
  • Canada: Rogers Arena, Vancouver, British Columbia
  • Egypt: Sharm el-Sheikh, South Sinai Governorate, Egypt
  • France: Disneyland Paris, Marne La Vallée
  • Germany: Reeperbahn, Hamburg
  • Hong Kong: 香港迪士尼樂園 | Hong Kong Disneyland
  • Iceland: Blue Lagoon, Reykjavík, Iceland
  • India: Harmandir Sahib (The Golden Temple)
  • Italy: Piazza San Marco, Venice
  • Japan: 東京ディズニーランド (Tokyo Disneyland), Tokyo
  • Mexico: Auditorio Nacional, Mexico City
  • Nigeria: Ikeja City Mall, Ikeja, Lagos, Nigeria
  • Poland: Temat Rzeka, Warsaw
  • Russia: Центральный парк культуры и отдыха им. Горького | Gorky Park of Culture and Leisure
  • Singapore: Marina Bay Sands
  • South Africa: Victoria & Alfred Waterfront
  • South Korea: Myungdong Street, Seoul
  • Spain: Las Ramblas, Barcelona, Catalonia
  • Sweden: Friends Arena, Solna
  • Taiwan: 花園夜市Tainan Flower Night Market, Tainan City
  • Turkey: Taksim Square, Istanbul
  • United Kingdom: The 02, London
  • United States: Disneyland, Anaheim, California

We’re still waiting on Google to publish its most popular searches of 2013, but here’s Bing’s list.