Category Archives: social media marketing

21 Reasons Why You Need Social Media Marketing Training


Too many businesses unfortunately seem to think that they can simply delegate their social media marketing efforts to a young(ish) staff member and then walk away.

“After all,” they reason, “these people grew up on social media. They already connect with their friends through Facebook, Instagram, Snapchat and WhatsApp. Should be easy for them to run our social media marketing campaigns.”

Ummm, not so fast. Sure, it can work — but, far too often, it doesn’t.

Here, for your interest and edification, are 21 reasons why you and your team need training in the fine art of social media marketing:

First, as suggested by Business2Community:

1 Protect Your Brand

Training employees on the responsible use of social media protects the brand from employees sharing information (often unintentionally) that they shouldn’t have done about their work or the company.

2 Build Their Own Brand

If employees are able to build their personal brand online, they can establish themselves as thought leaders in a niche area that can help influence and educate potential buyers. By enabling employees to become ‘social’ with their own personal brand, you create a wealth of opportunities that you could only dream of with your brand channels.

3 Socially trained employees are more likely to share branded content

In my experience, when you educate employees on the importance of having a personal brand and building their network first, they are three times more likely to start sharing content than those that haven’t been given that context. By the time you introduce social sharing into the training model, employees will understand how this will impact their profile. They will have done the basic ‘profile’ updates. They’re in a place where they’re READY to start sharing and they know what to share, how often and to which channel. They are confident.

4 Socially trained employees will yield more impressions

Typically a trained employee will yield three times more social impressions per share than a non-trained employee and this is mainly because they have invested time in building their network first. I always emphasise the importance of building and nurturing a strong network around your personal brand. Once you’ve achieved this you’re ready to start sharing. For example, it makes no sense to jump into sharing content if you’re only connected to 20 people on LinkedIn.

5 Socially trained employees will increase your engagements

Naturally, if you’re gaining more impressions you will attract more engagements including likes, comments and shares. I’ve found that trained employees will generate anywhere between 30-50% more engagements than non-trained employees and this is because they know what kind of content works well on which network. They know how to encourage engagement.

6 Socially trained employees will generate more clicks

Marketing will understand the importance of this one because in the paid media world, every click costs dollars. In my experience, employees who share content generated 50% more clicks than when I shared the same piece of content via branded social channels. WOW!

Employees who were social media trained generated twice the amount of clicks than employees who weren’t trained.

This has a lot to do with making sure that the content is relevant for the employee’s personal brand and that it’s good content. Well written, full of useful insights and easy to read. Poor content won’t fly with your employees…or on any social channel for that matter.

PRSay adds several more:

7. Social media is a team sport

On social media, reach is a factor of engagement. The more people like, comment, retweet and +1 a share on a social network, the broader and further it travels. Posts that attract the most engagement are also the most visible. When someone interacts with a post on a social network, they do so in front of their online friends. If any of their friends engage, that message gets passed along. If you train the whole company and teach how to engage in company communications, the result is social media marketing at scale.

8. Policy isn’t enough

A social media policy is a critical component of any social media strategy. However, a policy only provides value if people actually read and understand it. “Probably as important as the policy itself is the training and the guidance that you give people around the policy. The best policy in the world is kind of useless if it sits on a shelf or it’s on your intranet and either people don’t look at it or really understand the nuances,” Daniel M. Goldman, general counsel at the Mayo Clinic, told me in a recent episode of the social media podcast On the Record…Online when discussing HIPPA compliant social media policies.

9. Official channels are less trusted

As much as digital natives have the impulse to share, most organizations have the impulse to channel communications through a public relations representative or their leadership. Now that everyone’s on social media, that strategy doesn’t work as well. Here’s why: there’s an increasingly wide gap between the degree of trust we have in institutions versus their leadership. It’s even wider for government than it is for business, and it shows that relying exclusively on CEOs and official spokespeople for external communications is a losing strategy. We trust subject matter experts more than the PR of the C-suite, research shows.

10. Industry leaders are tech savvy

Digital leaders in business outperform their peers in every industry. Businesses that invest in technology-enabled customer engagement and internal operations initiatives are, on average, 26 percent more profitable, and enjoy 12 percent higher market valuations, says a new report from CapGemini and MIT. Given the ease with which it enables collaboration, social media has the potential to supercharge customer and employee communications.

11. Training helps minimize employee turnover

Over the last two years, nearly half of all employers have had to deal with the misuse of social media by employees (or former employees). During that same period, nearly half of all employers have allowed access to social media sites at work, and these numbers are steadily rising. But less than one-third actually train personnel on the responsible use of social media at work, according to a recent report by Proskauer International. Providing access to social networks in the workplace without offering social media training is an ineffective way to achieve compliance.

Your colleagues are already using social media in the workplace to stay current on industry trends, collaborate with their coworkers, and to source and procure suppliers and service providers. Search tools and social media make it easier for them to get their jobs done. Why wouldn’t they take the shortest path to achieving their objective, and why wouldn’t you encourage them to do so? Remember, the by-product of all those online discussions is an arsenal of tweets, status updates and posts that become a trail of digital bread crumbs that lead back to you.

And Half a Bubble Out supplies four more:

12 Understanding Platforms

One thing that most people don’t understand is that there is a difference between business social media accounts and personal social media accounts. The back end looks different and the setup process is different as well. For people who aren’t trained or don’t have any experience with social media business pages, understanding this can be confusing. Since platforms constantly have updates and changes, business accounts need to be constantly monitored, have a strategy, have a planned message and be deliberate.

13 Strategizing for Goals

One of the best ways to improve your social media efforts is to strategize your message and actions before you do it. Then you can analyze the success of the strategy and make improvements from there. But everything that you do on social media should have a purpose. You might not have thought that social media training would include strategy, but this is important to an excellent social media presence.

14 Creating Relationships

Social media is great for creating engagement, and also for nurturing relationships on the different networks. These platforms can help build trust and credibility when you share helpful and relevant content to your followers. And most of your conversations are public, so how you handle situations and comments can speak loudly for your business.

15 Abiding by Guidelines

Every company should have different guidelines so the expectations are clear. If you have a light-hearted audience like we do at Half a Bubble Out, then posting a picture of our employees enjoying a glass of wine to celebrate the week would be appropriate. But this might not be appropriate for all businesses. Training your employees to use their best judgement and following these guidelines is crucial to keep the integrity of your brand.

Oh, and here are another half-dozen reasons that we wrote about, back in the day:

Social Media Warning Signs

Get yourself social media training fast if your business makes any of these mistakes:

16 Getting into an argument and insulting your customers and followers

It was the customer service disaster heard around the Internet. An Arizona restaurateur, fed up after years of negative online reviews and an embarrassing appearance on a reality television show, posted a social media rant laced with salty language and angry, uppercase letters that quickly went viral, to the delight of people who love a good Internet meltdown.

Amy & The Cakes #fail

17 Not replying to questions and comments on your social media platforms.

Too many brands simply ignore what’s being said to them, with entirely predictable results. This graph from SocialBakers shows which industries are the best (and worst) at responding:


18 All you talk about in social media is yourself

Only 10% of what you talk about in social media should be yourself and your own products or services. The rest of your discussions should be about things that matter to your followers. Don’t be like this Donut shop, constantly posting meaningless pictures of donuts and drinks to an audience that couldn’t care less (3416 followers but less than a dozen likes per image).

donut posts that nobody cares about


19 Nobody’s talking about you

As you may have heard, Facebook is dialing back its organic reach. What that means, in a nutshell, is that even if someone likes your Facebook brand page, it’s most unlikely that they will see your posts in their newsfeed. That means, to all intents and purposes, that you’re invisible to your followers — unless (a) you promote your posts to them; or (b) you write posts that are sufficiently interesting and engaging that they get shared by the few that do see them (and thus get out to a wider audience).

The Star Wars page on Facebook, for example, despite 11 million followers, was only averaging around 15,000 weekly talks — until May the Fourth (“be with you”), when interest surged and more than a quarter of a million people found Star Wars worth talking about again on Facebook.

May the Fourth Be With You

20 Everybody’s talking about you (but not in a good way)

Justine Sacco, head of public relations for UK media giant IAC, flew towards Africa in December 2013, blissfully unaware of the uproar caused by her final tweet before boarding her 12-hour flight.

Justine Sacco

Even though Ms Sacco had a mere 200 followers, the tweet went viral even while she was flying. Her tweet was universally condemned as racist, resulting in the hashtag #HasJustineLandedYet trending worldwide. Unsurprisingly, Ms Sacco lost her job, her former employer apologised profusely and several AIDS charities received donations from appalled twitterati.


21 You post too often (or too seldom)

How often should you post to your social networks? That depends on (a) your networks; and (b) your followers.

If you’re posting to Twitter, for example, and reaching out to a business audience, then posting (variations on the same information) at three-hour intervals during the business day is acceptable — very few will see more than one post, given the transient nature of Twitter.

On the other hand, posting to a consumer audience via Facebook should be less frequent, because posts are likely to linger more there. Take a look at your Facebook page Insights data and view “When Your Fans Are Online”.

when your fans are online

Post perhaps twice a day, at times that coincide with most of your fans being online.

fans online


Once you realise you need Social Media Training

We would be remiss if we didn’t point you to our range of social media marketing courses:

  • If you want a comprehensive overview of Social Media Marketing, its principles and its practices, start here
  • If you want a rundown of the various social media channels, check out our Advanced Social Media Marketing course here
  • If you already have a solid understanding of social media but need to keep up with the latest developments, check out our Social Media Marketing Essentials course
  • If you want to market your business on Facebook but don’t know how, our Complete Facebook Marketing course is the place to start
  • If you’re already active on Facebook but think you could be doing it better, our Facebook Accelerator course could be the one for you
  • If you operate in the B2B space, we strongly recommend you learn How To Use LinkedIn Effectively
  • If you plan to use social media but won’t be hands-on yourself, you should take a look at our course covering How To Prepare An Effective Social Media Brief

What You Need to Know About Using Video in Your Social Media Marketing

using video in your social media marketing

As you’ve probably heard, video is becoming more and more important for Social Media Marketing.

Want some numbers? Try these (from MediaKix):

  • Globally, traffic from online videos will constitute over 80% of all consumer internet traffic by 2020 (Cisco).
  • By 2019, the total U.S. digital video advertising spend is projected to eclipse $14 billionnearly 50% of that figure ($6.86 billion) is attributed to mobile video.
  • The number of videos published by U.S. users has exploded, increasing by 94% from January 2014 to January 2015. For international Facebook users, the increase in Facebook videos published is a still-impressive 75% annual growth rate (AdAge).
  • In November 2015, Facebook hit 8 billion video views daily (TechCrunch), doubling its figure of 4 billion from April just 6 months earlier. Each video view is counted after 3 seconds of watch time. At a linear rate, Facebook was expected to eclipse 16 billion video views by May 2016.
  • Facebook Videos have increased 360% across everyone’s News Feeds

And here are a few more stats, from Social Media Today:

  • One-third of all online activity is spent watching video
  • The average user is exposed to 32.3 videos in a month
  • 75% of online video viewers have interacted with an online video ad this month
  • 75% of executives watch work related videos on business websites at least once a week
  • 36% of online consumers trust video ads

So video is becoming more and more important in social media marketing. What does that mean for you?

We’ll tell you what that doesn’t mean: you can’t just add your TV ad to Facebook and call it a day. Sorry.

Unless you’re Air New Zealand, of course, and have the mighty All Blacks for your talent pool, in which case you can simply get three million people to watch and 67,000 to share your inflight safety video …


For us mere mortals, however, we’ve got to try a different angle.

Social Media Examiner offers up some timely advice:

#1: Produce the Right Video for Each Social Platform

Each social network has its own opportunity for video content. Before attempting to post videos on every platform, commit to mastering video on one or two networks first. You can easily incorporate video into your social media content by featuring your business’s best content for each platform.


As a social media giant, Facebook is among the essential video platforms.

When you plan video content for Facebook, understand what Facebook viewers actually enjoy. Captions are essential to Facebook video because most Facebook users watch video without sound.

According to Digiday, almost 9-in-10 Facebook videos are consumed without sound, a signal that brands should consider producing video content that can still be engaging, even in silence (Facebook). To that point, Facebook found that adding captions to videos increases the watch time by 12%, on average.


Facebook users also enjoy live video. Facebook Live video is watched three times as much as regular video content and continues to gain popularity. Viewers expect live video to be less polished, so you can produce it without a big-budget production team.



On Instagram, you can add video to your story or post video to your feed. With Instagram Stories, you can stream live video or post a 10-second clip. Either way, your video stays on your story for 24 hours. Videos posted to your Instagram feed can be up to 1 minute long.

Because Instagram limits video length, planning for brief videos is important. This emphasis on short videos is different from other social media video networks. On Instagram, make your videos captivating, quick to digest, and direct.

This directness applies to your Instagram captions, too. Ensure your call to action is clear and concise and your captions support the story in your video content, not compete with it.


Ben & Jerry’s are regular users of Instagram video, to mouthwatering effect


Twitter’s feed moves quickly, making it hard for organic Twitter content to stick. But when Twitter video connects with users, it can spread far and wide.

Twitter recently made live video available in the app, so you don’t need to use or download Periscope. This move shows the demand for live video within the native platform and the general need for video content on social channels. In fact, a Twitter report revealed that 82% of users watch video content on the platform.

Because 90% of users view Twitter videos on a mobile device, make your Twitter content mobile-friendly and watchable on the average smartphone.


A Twitter video that’s part of a campaign by Michael Kors


YouTube is a better place for evergreen content than news or instant video. In fact, YouTube should be the place where your premium video content shines. Although the platform does have live video streaming, at the end of the day, quality execution is more important for YouTube, especially because videos on your channel can be recommended to users watching similar content.

YouTube marketing videos often have high bounce rates because they’re too boring or dry. To improve your YouTube marketing, pique curiosity through storytelling.

On YouTube, content needs to keep users engaged until your sales pitch or call to action arises. You don’t have to rush with your time limit, but you always have to consider social engagement.


The most engaging videos on YouTube in 2016, according to research from ListenFirst Media.

Focus on ways to educate your audience before you start shooting. Rushed and poorly edited videos will drive users to the Back button. However, high-quality video can hold users’ attention and drive traffic to your most important pages.


Just like Instagram, Snapchat is all about visual content. To increase video on this platform for your marketing, start by being active and producing plenty of content. Snapchat reports its users watch 10 billion videos per day, and Business Insider reports that active users spend an average of 25-30 minutes a day on the platform.

#2: Define Goals for Your Video Content

When you start to craft your video content strategy, you should first know the purpose of video for your brand. Is it aimed at increasing brand awareness? Is there an educational component? Are you going to be heavily promotional or produce newsworthy content?

Before getting started, think about what you want to gain from investing time and resources in creating video content. Some of the most important metrics to consider include:

  • Site traffic
  • View count (video plays)
  • Shares
  • Video completion
  • Brand awareness
  • Lead generation
  • Customer retention

After you establish your goals, plan what types of content you’ll create to achieve those goals. Don’t think about videos as one-off projects. Instead, think through campaigns and themes you’ll cover and test over time. No matter what approach you choose, be consistent.

#3: Develop a Consistent Theme or Format

Building on the last tip, it’s great to have a social video theme or common message to your content. When you know the purpose of your content and the style you’re pursuing, think of a theme you can use to inform your video content.

#4: Invest in the Right Equipment for Your Budget

Most brands wanting to produce social media videos are stuck because of one major reason: cost. Cameras, microphones, lighting, editing equipment, and actors can add up quickly. If you’re not careful, video can cannibalize your content-creation funds.

However, you can be money-conscious without sacrificing quality. For starters, try to do as much in-house filming as possible, because production companies can be costly. Check out rental options or even better, use your own devices. For example, this video explains how to create your own lighting setup for about $100.

Here are the essentials of shooting quality video for your company:

  • An affordable camera: Cameras on smartphones are just as powerful as some recording equipment. Don’t waste your money on a brand-new camera when you have something highly useful in your pocket.
  • Simple lighting kit: Great lighting is essential when you’re filming video. Try to invest in a standard lighting kit or build your own.
  • Quality microphone: If you’ve seen a low-budget commercial that makes you cringe, it likely had poor lighting and cheap microphones. Purchase a quality mic. Don’t use the built-in mic on your smartphone.
  • Tripod: Your video needs to be stable and clear. Luckily, several tripods are built to fit your smartphone.
  • Editing software: Several affordable or free video-editing software options are available. Smartphone apps like Videoshop and Splice give you essential editing functions.

Social Media Today tells us about video marketing trends that matter in 2017. We’ve singled out these two as being of particular note:

1. The Rise of 360-Degree Videos

A recent case study by Magnifyre revealed something noteworthy about the 360-degree video format – the average percentage of people who viewed a 360-degree video was 28.81% higher than for the same video in a non 360-degree format. The case study also showed that twice the number of viewers watched the 360-degree video to completion.

2. Videos Watched on Multiple Devices

According to a Think with Google report, 85% of adults ages 18-49 use multiple devices at the same time. It also reports that two thirds of YouTube users watch YouTube on a second screen while watching TV. This tendency to watch videos across several devices (including TV) will probably increase.

It’s Time to Upskill in Online Video Marketing

With all this stuff going on in online video (and this is only the tip of the iceberg), we reckon it’s way past time for Kiwi marketers to upskill themselves in video marketing.

We have two courses that directly address the topic:

Online Video Marketing - Short Course

As you’d expect given the name of this course, that’s what it’s all about. It’s a four-part short course designed to bring you up to speed on online video marketing.

For full details of our Online Video Marketing course, please click here.

Social Media Marketing Essentials

This course, on the other hand, covers online video as just one of its topics as it delves into the most important social media developments of 2017.

For more details of the Social Media Essentials course, please click here.

Avoid these Marketing Mistakes in 2017


So here we are in 2017, plunging ahead and (for many of us) starting to make marketing plans for fiscal 2017/2018.

Just because it’s a new year, however, doesn’t mean that we are any more likely to have a trouble-free time than we were in 2016.

In the interests of helping you minimise the common problems that we all face, here are a few pitfalls to avoid (thanks to for the thoughtstarters):

  1. Spreading yourself too thin
    Don’t try to be all things across all digital media. Focus, first and foremost, on the media most used by your target market.
  2. Not tracking your results regularly
    If youre not looking at your analytics on a regular basis, you’ll have no way of knowing if your digital marketing efforts are working as well as they should. How often you should check the numbers depends on your own particular circumstances — but we recommend at least weekly.
  3. Not posting regularly
    If youre using social media to reach out to your customers and prospects, then not having a plan, or posting inconsistently, is a mistake. Posting too much will lead people to stop following you. Not posting enough will leave people out in the cold because they will not know what’s going on. So, how often should you post? That’s up for you to decide for your own business, however, here are some general recommendations:
    • Facebook: 1-2 times/day
    • Twitter: 5-6 times/day
    • Pinterest: 5-6 pins/day
    • Instagram: 1-3 times/day (depending on your business)
    • LinkedIn Company Page: 3-5 times/week
    • Snapchat: TBD based on your business type
  1. Not Staying Up with the Latest Social Media Developments
    Social media is ever-evolving. Platforms change. Rules change. You cannot rely on articles and advice from two years ago. What everyone was suggesting in 2015 honestly is not applicable in 2017. When you seek advice or look at articles on Google, make sure to check the date of the article or source.

This last concern is probably why we’re seeing so many people signing up at the moment for our new SOCIAL MEDIA MARKETING ESSENTIALS course.

One of the biggest challenges for Kiwi marketers (as they told us in a recent survey) is keeping up with the constant changes in digital marketing.

To help, we’ve just released a new online training course which will bring you up to speed with the latest happenings in Social Media Marketing.

Are YOU ready to succeed with Social Media Marketing in 2017?

To succeed with Social Media, and to do so consistently, requires an effective, repeatable system that you can use time after time, post after post, to get noticed and liked and shared.

That’s why we’ve put together our latest course, SOCIAL MEDIA MARKETING ESSENTIALS, a step by step guide to the main social media networks, their newest features and what you need to do to succeed in social.

Social Media Marketing Essentials

Why this course? Why now?

We’ve been training Kiwi marketers in Social Media Marketing since 2010 (based on the knowledge we’ve gained over forty-something years in marketing and more than twenty years of digital marketing).

We’ve developed this new course because we see a desperate need for continuing digital education as social media continues to evolve. In fact, respondents to a subscriber survey we ran recently told us that their biggest challenge is simply keeping up with the constant changes in digital marketing.

Here’s what this new course covers:

Social Media Marketing Essentials Lesson One

Lesson One: Facebook

In Lesson One, we provide a simple, straightforward guide to what’s new, what’s different and what’s important on Facebook. The social giant’s teams are constantly hard at work developing and evolving their offerings. Here’s where you’ll find out what’s fresh, what’s tired and what’s expired.

In this lesson, we talk about:

  • the massive impact of Facebook video and how organisations are optimising video creative for the social experience
  • native advertising and its growing importance in social in a mobile, ad-blocking world
  • Facebook newsfeed content streams, instant articles and branded content and their implications for marketers
  • how consumers have stopped talking to each other so much on Facebook, and how the social giant is responding
  • the new Facebook Marketplace and its implications for marketers
  • new Call To Action buttons for Facebook pages and how marketers can use them effectively
  • what works (and what doesn’t) in today’s social networks
  • the push to minimise clickbait (“you won’t believe what these social networks are doing to spoil your fun!”)

At the end of this lesson (and each lesson in this course), we provide easy-to-implement Action Steps and a downloadable checklist of the key takeouts for each lesson.

Social Media Marketing Essentials Lesson Two

Lesson Two: Messaging — WhatsApp, Facebook Messenger, Snapchat, WeChat

As the mobile phone becomes the dominant communications mechanism, more and more consumers are connecting with each other through one or more specialist messaging applications. Now the top four messaging apps attract more eyeballs than the top four social networking apps. So what are the implications of consumers’ move to what’s become known as “Dark Social”?

In Lesson Two, you’ll learn about:

  • The leading messaging contenders
  • how many people are using each app
  • customer service and messaging: natural partners
  • how marketers are already using messaging services to advertise themselves to their audiences
  • what chatbots are and how AI just might reinvent messaging and customer service

Each section includes clear, ready-to-implement Action Steps and a Checklist to guide you.

Social Media Marketing Essentials Lesson Three

Lesson Three: Live Video with Facebook Live, Periscope, Meerkat, Blab, YouTube

Live video has come from nowhere to represent a major development in social media. In Lesson Three we examine the key providers of live video services and show you how you can determine whether live video will meet your promotional needs.

We also cover:

  • Facebook’s new Live Video API (so that more and more devices can send live feeds to Facebook)
  • The surprising benefits of using live video within Facebook groups
  • what you should and shouldn’t do with live video
  • how marketers have already been using live video (examples and inspirations)
  • What YouTube is doing in response
  • What you need to know about 360 TV and augmented reality

Don’t forget our recommended Action Steps and a step-by-step Checklist to help you master Live Video.

Social Media Marketing Essentials Lesson Four

Lesson Four: Pictures: Instagram, Pinterest, etc.

Despite the newfound popularity of social video, images continue to be a vital part of the Social Web. In Lesson Four, find out what you need to know about the leading players, including:

  • How leading brands are winning with the image-based networks
  • how you can make the most of rich pins on Pinterest
  • how to use Instagram to its full potential
  • smart content strategies across the image-based networks

All this and Action Steps and a comprehensive Checklist too.

Social Media Marketing Essentials Lesson Five

Lesson Five: Social Media Advertising

As the social networks limit organic reach — the numbers of your followers who might see your social media posts — organisations have turned to advertising to communicate their messages. In this lesson we examine how to make the most of your advertising options across various social media networks — and how to really take advantage of the enhanced targeting opportunities that social media provides.

We also explore:

  • how to take best advantage of Carousel Ads, Lead Ads and other Facebook and Instagram options
  • Facebook’s Canvas, full-screen mobile ad experience
  • using Calls to Action more effectively
  • how leading advertisers are using social media
  • using your existing customer and prospect lists to develop custom audiences

Plus Action Steps and your Lesson Five Checklist

Social Media Marketing Essentials Lesson Six

Lesson Six: Twitter

Twitter has come under fire recently, with several potential buyers of the struggling social network operator seemingly turning up their noses and declining to bid. Even so, Twitter can still be a powerful marketing medium if you use it correctly.

In Lesson Six, we bring you up to speed with Twitter, including:

· what Twitter no longer includes in its 140-character message limit

· 7 tips for maximizing Twitter as a marketing and engagement tool

· the best brands on Twitter (and why they’re so successful)

· Twitter’s new people tagging and multiple photo sharing options

· Twitter tools that will boost your productivity

· Twitter and video: what you need to know

All enhanced with Action Steps plus an easy-to-follow Checklist

Social Media Marketing Essentials Lesson Seven

Lesson Seven: LinkedIn

We share the latest developments and strategies for LinkedIn, including:

· the marketing implications of Microsoft’s US$26.2 Billion purchase of LinkedIn

· the importance of LinkedIn social selling

· the three simple secrets of effective LinkedIn prospecting

· what you need to know to close more sales through LinkedIn

· five ways in which you (if you’re not careful) can ruin your LinkedIn profile

· getting the most out of LinkedIn’s sponsored content options

· why your organisation should have LinkedIn guidelines for employees

Plus Action Steps for each section, and your very own Checklist

Social Media Marketing Essentials Lesson Eight

Lesson Eight: Community Management and Influencer Marketing

Great! You have an enthusiastic following on your chosen social network. But how do you engage effectively with these followers? And how do you reach out to influencers — those who have significant communities of their own?

In Lesson Eight we explore strategies, techniques and best practice, including:

  • taking full advantage of Facebook and LinkedIn Groups
  • Influencer marketing strategies that work
  • the vital importance of customer service through social media
  • tips and wisdom from leading community managers
  • foibles and failures to avoid

Again, with Action Steps and a Checklist

Social Media Marketing Essentials Lesson Nine

Lesson Nine: Tools, Tips & Measurement

Finally, we take a look at the latest tools that will help you manage your social media needs effectively.

In Lesson Nine, you’ll learn:

  • what you can and should measure as you use social media to market your products and services
  • the top tools recommended by leading social media experts
  • smart strategies for best engagement with your followers
  • new social media trends to watch for

Will these topics rate their Action Steps and Checklist? You bet.


Every Kiwi marketer, or anyone who is responsible for marketing for their organisation, will benefit – Social Media is now embedded in the fabric of the NZ Internet environment, and if you haven’t mastered Social Media your 2017 marketing options will be severely limited.


After you’ve completed this course, you’ll receive a Certificate of Achievement. More importantly, however, you will have learned:

  • what works in each of the social media networks (and what doesn’t)
  • how leading brands and organisations are achieving success in each medium
  • step-by-step guides to new features that can greatly enhance the effectiveness of your efforts
  • how to engage effectively with your constituencies and their communities and influencers
  • tips and techniques that others are using to achieve better results
  • measurement tools to ensure you stay on top of your social media performance



Here’s a sampling of the feedback we’ve received from those who’ve taken our courses:

  • Thanks for an informative and interesting [Facebook Accelerator] course. Your presentation held a good balance of theoretical and practical information and was clear and simple enough for a non IT Facebook novice like me to follow. There are many ideas that I have gained that I will attempt to incorporate in the overall marketing plan my team is currently developing for our brand. Facebook can offer so much more than I thought as a medium for communicating with our current and prospective customers. Julie D
  • I found this course fantastic, i started off knowing very little about facebook (just how to run my own personal page) to now having a thorough understanding of ALL the things you can (and there is a lot). The course format was great and allowed knowledge to be built up over time. Course length was great and this will definetly be something i come back to constantly as we develop our facebook pages more within my company. Aleisha H
  • I have really enjoyed the course and the way it was structured. It was informative and interesting – liked the way you incorporated slide-shows, video, statistics and different forms of media to provide information. Lisa C



This course begins on Monday 07 August, 2017.



This nine-part online training course is available for $597 +GST. However we offer an EARLY BIRD DISCOUNT of $100 +GST — pay just $497+GST for bookings received by the end of Monday 31 July, 2017.

Bookings are confirmed on receipt of payment, which can be by bank deposit or credit card. We can raise an invoice in advance if you need it.

To reserve your place in this course, please pay by credit card through PayPal by clicking here.

If you would prefer to pay by bank deposit, or require an invoice, please send an email to [email protected] with your requirements.


You’ll receive our emailed confirmation of your booking. Then on the first day of the course we’ll follow up with details of your Login and Password, along with an Enrolment Key for the Social Media Marketing Success Essentials online training course.

If you have any questions, or would like more information, please email us at [email protected]


1. Your customers are spending more time on social media than anywhere else online. If you want to reach them, you need to be where they are.

2. Most Kiwi marketers are failing in social media – more than half of the 24,673 Kiwi Facebook pages we follow have less than 400 likes and less than 10% have more than 100 people talking about them. Start getting Social Media right and you’ll immediately start to stand out.

3. Things change fast in Social Media – all the major networks keep developing new features, dropping old ones and competing with each other to grab customer share. If you’re not learning the latest tricks and techniques, you’re falling behind.

PS You really do need to stay up to date with Social Media, it’s now a significant part of every Kiwi marketer’s arsenal. SIGN UP FOR OUR SOCIAL MEDIA MARKETING ESSENTIALS COURSE TODAYgrab this EARLY BIRD SPECIAL saving you $100! Here’s the signup link via PayPal:

Snapchat Adopts Circular Video

Snapchat adopts circular video


Snapchat is making sunglasses now. US$130 pairs of glasses with a camera inside, which takes ten-second video snaps of the world.

The clips can then be uploaded to Snapchat via an iPhone or Android phone paired through Bluetooth or Wi-Fi. Place the spectacles in the included case to recharge, AirPods-style.

Built into every pair of Snapchat Spectacles is a video camera with a 115-degree field of view. That’s almost exactly the same perspective you see with the human eye, and it gives the glasses the ability to capture circular video.

The benefit of this is that no matter what kind of device you play those snaps back on, you see them in full screen in any orientation. So you can turn your smartphone or tablet midway through, and the video automatically adjusts to provide a full screen image.


Want to know more about Social Media Marketing in 2017? Check out our online training courses — right now you can SAVE $100 on any course with our Early Bird Rates

Here are the current courses (click on the links for more details about each course):


Social Media Marketing Essentials

Social Media Marketing Essentials

Social media is an ever-changing environment and unless you’re involved on a day to day basis you’re unlikely to stay up-to-date with the latest developments in the medium. So we’ve devised this social media marketing essentials course to capture the latest developments across the expanding world of social media for 2017.

For more details of the Social Media Essentials course, please click here.


Advanced Social Media Marketing course

This course is designed to drill down into the specific details of the major Social Media channels, including Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube, Google Plus and others.

For more details of the Advanced Social Media Marketing programme, please click here.

Facebook Accelerator Programme

So you have a few hundred (or a few thousand) followers on Facebook but now you want to know how to get to the next level? Our Facebook Accelerator seven-part online course will lead you through the steps necessary to supercharge your Facebook presence and get Kiwi consumers engaging with you and your brands.

For more details of the Facebook Accelerator programme, please click here.

The Principles & Practice of Social Media Marketing

This is a seven-part eCourse providing a comprehensive introduction to Social Media Marketing, from the Basics to detailed instructions on how to build and run a Social Media Marketing programme.

For more details of the Social Media Marketing online course, please click here.

The Complete Facebook Marketing Course

For those who wish to master Facebook Marketing in its entirety, we’ve created a ten-week online training programme which will take you from absolute beginner on Facebook to highly effective Facebook communicator.

For more details of the Complete Facebook Marketing programme, please click here.

How to Prepare an Effective Social Media Brief

Even if you don’t intend to become directly involved in social media yourself, you may still need to understand the principles, practices and opportunities of social media — for example, if you need to brief someone about running a social media campaign. This programme is designed to provide you with the insights necessary to prepare an effective brief.

For more details of the How to Prepare an Effective Social Media Brief programme, please click here.

How to Use LinkedIn Effectively – For Your Business And Your Career

This is a seven-part online training eCourse providing a comprehensive introduction to LinkedIn, from the basics to detailed instructions on how to use LinkedIn to promote your organisation, build your personal reputation, find a job, recruit prospective employees and even make sales.

For more details of the How to Use LinkedIn Effectively programme, please click here.

How To Create Effective Facebook Posts

Creating Effective Facebook Posts

The biggest challenge for any business using Facebook pages these days? Creating Facebook posts that get noticed and get shared.

So we’ve created a four-part online training course for New Zealand organisations that tackles this problem head on, identifies the secrets of effective Facebook posts and shows you exactly what you need to do to stand out on Facebook.

For more details of the How To Create Effective Facebook Posts short course, please click here.


Online Video Marketing - Short Course

Online Video is no longer an “up-and-coming” marketing tactic — it’s here, and it’s a powerful way to communicate your brand story, explain your value proposition, and build relationships with your customers and prospects.

Remember the old cliche that a picture is worth a thousand words? According to an estimate by Dr James McQuivey of Forrester Research, one minute of video is equal to 1.8 million words.

So let’s cut to the chase.

It’s well past time for you to upskill yourself in online video marketing.

That’s why we’re launching our newest short course on the topic.

For more details of the Online Video Marketing course, please click here.




Our online course, “Mastering eCommerce”, tells you what you need to know about selling effectively online in a seven-week programme that steps you through the principles and practices of eCommerce in New Zealand.

For more details of the Mastering eCommerce programme, please click here.

Advanced Selling on Trade Me

This is a seven-week eCourse providing a comprehensive masterclass on selling on Trade Me. The course presumes you are already familiar with the basics of selling on Trade Me.

For more details of the Advanced Selling on Trade Me programme, please click here.



Smartphone usage has hit the tipping point, in New Zealand as elsewhere. According to Google’s Consumer Barometer (July 2015), three-quarters of New Zealanders now have smartphones — and these devices are dramatically changing consumer behaviour, with significant implications for Kiwi businesses.To help you master this challenging mobile environment, we’ve created a dedicated online training course about Mobile Marketing.

For more details of the Principle & Practice of Mobile Marketing course, please click here.